The Technical Standards and Safety Authority (TSSA) has expanded the suite of online services on the Client Portal. Beginning on March 16, 2026, all engineering submissions and exam and certification services are accessible through the Client Portal ─ a centralized gateway to TSSA’s online services.
Moving more core services online demonstrates TSSA’s continued efforts to improve client experience by enhancing the accessibility of the Client Portal as a one-stop shop for doing business with TSSA.
“In 2024, we launched the Client Portal to modernize our systems so that regulated clients can focus on managing safety,” says TSSA President and CEO Bonnie Rose. “Today, the expansion of online services on the Client Portal marks our continued commitment to enhance accessibility and ease of doing business with TSSA.”
Making more services accessible online enhances visibility by allowing clients to monitor the status of their applications in real time. In addition to simplifying the process for submitting design and engineering applications for regulated equipment, the step-by-step approach of online submissions makes it easier for clients to provide the required information and supporting documents.
As a result of implementing enhancements, turnaround times for processing engineering applications and issuing certificates have improved significantly. As TSSA continues to meet faster turnaround times going forward, expedited services for engineering are no longer available except for unforeseen, emergency situations.
On the training and professional certification front, integrating exam and certification services into the Client Portal improves user experience. Streamlining the exam-application process shortens the time it takes to become certified for professionals seeking to work in a TSSA-regulated industry.
Watch the video to learn about the improvements brought about by moving more services online and how it enhances ease of doing business with TSSA.
For assistance or inquiries on the Client Portal, please contact TSSA’s Customer Contact Centre at 1-877-682-8772 or refer to the self-help resources on TSSA’s website.
Engineering Service Changes by Industry
Exam & Certification Services Changes
This news was shared with all TSSA clients.
No access to both the Client and Prepayment Portals during system upgrade
This is a reminder that the Technical Standards and Safety Authority (TSSA) will perform a system upgrade to migrate more services online. As a result, both the Client and Prepayment Portals will not be accessible starting on Wednesday, March 11, at 4:00 p.m. EST until Monday, March 16, at 8:00 a.m. EST.
TSSA’s response times may be affected during and immediately after the system upgrade as we integrate more core services into the Client Portal to streamline key processes and improve client experience.
As of March 16, 2026, new services available on the Client Portal include:
- Engineering submissions for regulated equipment: Online services provide clear, step-by-step instructions, making it easier for clients to provide the required information and supporting documents for engineering submissions. For details, please read:
- Amusement Devices
- Elevating Devices and Ski Lift
- Fuels Safety
- Boilers and Pressure Vessels
- Certification and Exam Services: We have streamlined the exam-application process and shortened the time it takes to obtain certification through TSSA. Professionals seeking certification to work in a TSSA-regulated industry will be able to access all exam and certification services through the Client Portal ─ a centralized gateway for all applications. For details, please read Exam and Certification communication.
Sign Up for Client Portal
If you are not yet a Client Portal user, follow these instructions to sign up. After creating access to the Client Portal, you must link your portal profile to your existing TSSA account to perform transactions, submit applications and access online services.
This news was shared with all TSSA clients.
The Technical Standards and Safety Authority (TSSA) is expanding the suite of online services on the Client Portal.
Integrating more core services into the Client Portal supports TSSA’s commitment to improving client experience and increasing accessibility to key services. Starting March 16, 2026, the following services will be available on the Client Portal:
- Engineering submissions for regulated equipment
- Certification and Exam services, including:
- Online application for examinations
- Certificate reinstatement
- Application for a certificate from outside Ontario
- Obtaining Training Provider accreditation
- Computer-based, in-person examinations at dedicated exam centres
What this Means for Public Information Clients
- Temporary system outage: To support the expansion of online services, TSSA will perform a system upgrade. Both the Client and Prepayment Portals will be inaccessible starting on Wednesday, March 11 at 4:00 p.m. EST until Monday, March 16 at 8:00 a.m. EST. Public Information requests cannot be submitted during the system outage.
- New process for submitting Public Information requests: Starting March 16, 2026, clients will follow updated steps to submit Public Information requests through the Client Portal:
- Log in to the TSSA Client Portal
- Select ‘Applications’ from the navigation menu
- Click ‘Start an Application’
- Select the appropriate program (Amusement Devices, Boilers and Pressure Vessels, Elevating Devices, Fuels Safety, Operating Engineer, Ski). If your request is for multiple programs, select any one of the programs to go to the page where you can select ‘multiple programs' in the application.
- Click ‘Request Public Information’ to begin your application.
If you need help using the Client Portal, please contact TSSA’s Customer Contact Centre at 1-877-682-8772.
This communication was sent to clients who have submitted public information requests.
February 26, 2026
As Ontario’s public safety regulator, Technical Standards and Safety Authority (TSSA) is dedicated to advancing safety across the province. As a not for profit organization, TSSA sets its fees on a cost recovery basis to reflect the actual cost of its services.
TSSA has made significant progress toward cost recovery while continuing to improve organizational efficiencies. This approach aligns with TSSA’s Outcome-Based Regulator principles and helps both TSSA and our regulated sectors stay focused on what matters most – minimizing the risk of harm.
TSSA reviews fees annually to ensure we can adequately fulfill our regulatory responsibilities. Through this review, TSSA has determined that an inflationary fee increase is sufficient for continued cost recovery that supports the effective delivery of our safety mandate, while considering service delivery value for stakeholders.
Inflationary fee increase of 2.4%
Effective May 1, 2026, an inflationary fee increase of 2.4% will apply to the Fuels, Elevating Device, Ski Lift and Amusement Device programs, as well as Boiler and Pressure Vessel (BPV) inspections and engineering. However, there is no planned inflationary fee increase for the BPV Certificate of Inspection (BPV COI) program on May 1, 2026, as a fee adjustment aimed at eliminating the historic deficit and achieving cost recovery in this area already took effect at the beginning of this year.
Enhancing customer service and experience
TSSA continues to pursue greater efficiency while implementing annual fee adjustments at or less than the rate of inflation to support cost recovery and maintain the resources needed to advance services. Along with expanding services on the TSSA Client Portal, upcoming improvements include enhanced examination and certification services and streamlined engineering reviews. These services will provide more flexible options for writing exams and obtaining certifications, as well as more predictable engineering timelines and faster access to reviews.
General reminders: The steps to minimize your fees
To comply with regulatory obligations and save costs, customers are encouraged to take the following steps:
- Follow all safety regulations and codes.
- Make sure your workers have the appropriate training and the certifications or licences that apply to them.
- Provide ongoing safety training and education for your workers.
- Make sure all required documentation is in order.
- Provide support needed for TSSA to complete audits or inspections.
- Keep your authorizations (licences, permits, registrations, certificates) current and pay for them before the expiry date to avoid late payment fees.
- Provide at least three business days' notice to TSSA when cancelling or rescheduling an inspection you initiate to avoid cancellation fees.
- Keep your contact and device information up to date.
Paying your fees
TSSA accepts credit card payments for invoices through TSSA’s Client Portal.
For more information, please visit www.tssa.org/fees.
TSSA appreciates your continued partnership and understanding. Should you have any questions or require further information, please contact us at 1-877-682-8772 or customerservices@tssa.org
Amusement Devices (AD) clients can access additional online services through the TSSA Client Portal effective March 16, 2026.
TSSA is integrating more core services into the Client Portal to streamline key processes and improve client experience. New services available on the Client Portal as of March 16, 2026, include:
- Engineering submissions (Technical Dossiers)
- Certification and Exam Services: Apply online for examinations, reinstate certificates, apply for a certificate if you’re from outside Ontario, and obtain Training Provider accreditation. Computer-based examinations will be done in person at dedicated exam centres.
Automating services enhances clients’ ability to self-serve and access real-time updates on their applications. The step-by-step approach of online services provides clear instructions that make it easier for clients to provide the required information and supporting documents.
Amusement Device clients can expect the following changes on March 16, 2026:
- All AD-related engineering services will be moved to the Client Portal. The Prepayment Portal will no longer be used for submitting applications.
- Expedited requests for AD design registrations will not be available on the Client Portal. Design registration submissions will be reviewed on a first-come, first-served basis. Requests to expedite AD design registrations will be considered on a case-by-case basis under exceptional circumstances. Expedited requests with a clear rationale can be sent to addesignsubmittal@tssa.org.
Training Sessions
To help AD clients understand the new way to submit AD technical dossiers on the Client Portal, TSSA is offering training to AD owners and submitting engineers on:
March 9, 2026 | 9:10 a.m. - 11:30 a.m.
Microsoft Teams meeting
Join: https://teams.microsoft.com/meet/23467468726499?p=u36quRzqKTZly6Veky
Meeting ID: 234 674 687 264 99
Passcode: DR7ja9MB
Recordings, written instructions, and supporting materials will be posted online after the training. For one-on-one support after the training, email eddesignsubmittal@tssa.org.
Temporary System Outage for Upgrade
TSSA will perform a system upgrade to migrate more services online. As a result, the Client and Prepayment Portals will not be accessible starting on Wednesday, March 11 at 4:00 p.m. EST until Monday, March 16 at 8:00 a.m. EST.
Amusement Devices clients who need to submit requests or applications should do so before the system upgrade or after March 16. We seek your patience as TSSA’s response times may be affected during and immediately after the system upgrade.
Sign Up for Client Portal
If you are not yet a Client Portal user, follow these instructions to sign up. After creating access to the Client Portal, you must link your portal profile to your existing TSSA account to perform transactions, submit applications and access online services.
Account users can continue to access existing services on the Client Portal to:
- Submit and pay for applications available on the Client Portal. Please use the Prepayment Portal for other applications.
- View and download inspection reports, permits, licences or certificates
- View issued orders
- Update your account and contact information
- Sign up for paperless invoicing
Stay tuned for further updates. For more information on the Client Portal, please refer to the FAQs.
This was shared with Amusement Device licencees and web subscribers.
TSSA is integrating more core services into the Client Portal to streamline key processes and improve client experience. Effective March 16, 2026, all engineering submissions — including design submissions and alteration applications — must be submitted through the Client Portal.
A valid Elevating Device (ED) or Ski Lift contractor registration is required to submit all engineering applications online (except for variances, safety assessments, and private dwelling inquiries). Contractors with registrations expiring March 31, 2026, must renew on time to avoid a late fee and disruptions to application submissions.
TSSA will perform a system upgrade to migrate more services online. As a result, the Client and Prepayment Portals will not be accessible starting on Wednesday, March 11 at 4:00 p.m. until Monday, March 16 at 8:00 a.m. EST. Please submit your applications before mid-March to avoid processing delays. For details, refer to the renewal package instructions sent to ED and Ski Lift contractors.
Training Sessions
TSSA is offering training on how to submit ED design packages or alterations through the Client Portal.
Elevating Devices:
Friday, March 6, 2026 | 9:30–11:30 a.m. (EST)
Microsoft Teams
Join the ED Portal Training now
Meeting ID: 239 035 241 172 32
Passcode: fx6Kj7yr
Friday, March 6, 2026 | 1:00–3:00 p.m. (EST
Join the SKI Portal Training Now
Meeting ID: 211 143 763 891 15
Passcode: rH2FJ7NP
Recordings, written instructions, and supporting materials will be posted online after the training. Organizations submitting under Elevating Devices, Amusement Devices, or Ski Lifts only need to attend one session as submission steps are consistent across these industries. For one-on-one support after the training, email eddesignsubmittal@tssa.org.
Sign Up for Client Portal
If you are not yet a Client Portal user, follow these instructions to sign up. After creating access to the Client Portal, ensure you link your portal profile to your existing TSSA account to perform transactions, submit applications and access online services.
This news was sent to ED and Ski Lift contractors and web subscribers.
Fuels clients can access additional online services through the TSSA Client Portal as of March 16, 2026.
TSSA is integrating more core services into the Client Portal to streamline key processes and improve client experience. New services available on the Client Portal as of March 16, 2026, include:
- Engineering submissions
- Certification and Exam Services: Apply online for examinations, reinstate certificates, apply for a certificate if you’re from outside Ontario, and obtain Training Provider accreditation. Computer-based examinations will be done in person at dedicated exam centres.
Automating services enhances clients’ ability to self-serve and access real-time updates on their applications. The step-by-step approach of online services provides clear instructions that make it easier for clients to provide the required information and supporting documents.
What This Means to Fuels Clients
Fuels clients can expect the following changes on March 16, 2026:
- All Fuels engineering services will be moved to the Client Portal. Emailed applications will no longer be accepted. Mandatory required documents can still be found through the Engineering Approvals webpage on the TSSA website.
- Expedited engineering services will no longer be available, as turnaround times for processing such applications have come down significantly.
Temporary System Outage for Upgrade
TSSA will perform a system upgrade to migrate more services online. As a result, the Client and Prepayment Portals will not be accessible starting on Wednesday, March 11 at 4:00 p.m. until Monday, March 16 at 8:00 a.m. EST.
Fuels clients who need to submit requests or applications should do so before the system upgrade or after March 16. We seek your patience as TSSA’s response times may be affected during and immediately after the system upgrade.
Sign Up for Client Portal
If you are not yet Client Portal user, follow these instructions to sign up. After creating access to the Client Portal, you must link your portal profile to your existing TSSA account to perform transactions, submit applications and access online services.
Account users can continue to access existing services on the Client Portal to:
- Submit and pay for applications available on the Client Portal. Please use the Prepayment Portal for other applications.
- View and download inspection reports, permits, licences or certificates
- View issued orders
- Update your account and contact information
- Sign up for paperless invoicing
Stay tuned for further updates. For more information on the Client Portal, please refer to the FAQs.
This was shared with Fuels clients and Fuels web subscribers.
Boiler and Pressure Vessel (BPV) clients can access additional online services through the TSSA Client Portal as of March 16, 2026.
TSSA is integrating more core services into the Client Portal to streamline key processes and improve client experience. New services available on the Client Portal as of March 16, 2026, include:
- Nuclear and National submissions
Certification and Exam Services: Apply online for examinations, reinstate certificates, apply for a certificate if you’re from outside Ontario, and obtain Training Provider accreditation. Computer-based examinations will be done in person at dedicated exam centres.
Automating services enhance clients’ ability to self-serve and access real-time updates on their applications. The online services’ step-by-step approach provides clear instructions that make it easier for clients to provide the required information and documents.
BPV clients can expect the following changes on March 16, 2026:
- All BPV engineering services will be moved to the Client Portal. This includes National Service applications, which are currently submitted through the TSSA Prepayment Portal.
Expedited engineering services will no longer be available, as turnaround times to process such applications have come down significantly.
Temporary System Outage for Upgrade
TSSA will perform a system upgrade to migrate more services online. As a result, the Client and Prepayment Portals will not be accessible starting on Wednesday, March 11 at 4:00 p.m. until Monday, March 16 at 8:00 a.m. EST.
BPV clients who plan to submit requests or applications are strongly encouraged to do so before March 11 or after March 16, 2026. We seek your patience as TSSA’s response times may be affected during and immediately after the system upgrade.
Sign Up for Client Portal
If you are not yet a Client Portal user, follow these instructions to sign up. After creating access to the Client Portal, you must link your portal profile to your existing TSSA account to perform transactions, submit applications and access online services.
Account users can continue to access existing services on the Client Portal to:
- Submit and pay for applications available on the Client Portal. Please use the Prepayment Portal for other applications.
- View and download inspection reports, permits, licences, or certificates
- View issued orders
- Update your account and contact information
- Sign up for paperless invoicing
Stay tuned for further updates. For more information on the Client Portal, please refer to the FAQs.
This news was shared with BPV engineering submitters and web subscribers.
TSSA is integrating exam and certification services into the Client Portal to improve user experience by simplifying the application process and reducing the time it takes to become certified.
As of March 16, 2026, professionals seeking certification to work in a TSSA-regulated industry will be able to access all exam and certification services through the Client Portal ─ a centralized gateway for all applications. Through the Client Portal, applicants will be able to track their application status, receive guidance to ensure they are applying for the correct service and submit all required information for their applications.
What’s Changing on March 16, 2026
Examinations:
- Computer-based exams will be offered at Prometric test centres across the province
- Customers will schedule, reschedule or cancel their exams online with Prometric with real-time confirmation
- Reduced wait times for exam scheduling, subject to availability (write your exam as soon as 3 days following application submission)
- Faster access to exam results, reducing the certification timeline
Other Certification Services:
- Certificate renewals and the submission of required documents can both be completed through the Client Portal
- Reinstatements, training provider accreditation, and out-of-province certification applications be available online
Temporary System Outage for Upgrade
TSSA will perform a system upgrade to support these enhancements. As a result, the Client and Prepayment Portals will not be accessible starting on Wednesday, March 11 at 4:00 p.m. EST until Monday, March 16 at 8:00 a.m. EST.
During this period, exam applications will not be processed, and certifications will not be issued. Regulated professionals who need to apply for an exam or obtain a certificate are strongly encouraged to do so before March 11 or after March 16, 2026. We appreciate your patience as TSSA’s response times may be affected during and immediately after the system upgrade.
Sign Up for Client Portal
If you are not yet a Client Portal user, follow these instructions to sign up. After creating access to the Client Portal, you must link your profile to your existing TSSA account to perform transactions, submit applications and access online services.
This news was shared with professionals with exams, certification and accredited training provider contacts.
TSSA customers will be able to access more online services through the TSSA Client Portal as of March 16, 2026.
If you are not a current user of the TSSA Client Portal, follow these instructions to sign up. After creating access to the Client Portal, you need to link your profile to your existing TSSA account to perform transactions, submit applications and access online services.
Expanding Digital Access for Clients
Moving more services online supports TSSA’s commitment to improving the client experience. By digitizing and streamlining key processes, we can integrate more core services into the Client Portal – the gateway to TSSA’s online services.
Automating services increases clients’ ability to self-serve and access real-time application status and information. Online services provide clear, step-by-step instructions that make it easier for clients to provide the required information and supporting documents, hence reducing incomplete submissions that can delay processing time.
New services available on the Client Portal starting March include:
- Engineering submissions
- Certification and Exam Services: Apply online for examinations, reinstate certificates, apply for a certificate if you’re from outside Ontario, and obtain Training Provider accreditation. Examinations will be done in-person on a computer at dedicated exam centres.
Account users can continue to access existing services on the Client Portal:
- Submit and pay for applications available on the Client Portal. Please use the Prepayment Portal for other applications.
- View and download inspection reports, permits, licences, or certificates
- View issued orders
- Update your account and contact information
- Sign up for paperless invoicing
Stay tuned for further updates as TSSA moves more services online.
For more information on the Client Portal, please refer to the FAQs.
This news was shared with all TSSA customers.