Contact Us

Contact the Technical Standards and Safety Authority’s Customer Service Centre by email or phone.

For general and invoice inquiries, please contact TSSA's Customer Contact Centre.

TSSA’s Customer Contact Centre is available Monday to Friday from 8:00 a.m. to 5:00 p.m. (excluding holidays).

Note: The Technical Standards and Safety Authority's (TSSA) head office is closed for in-person service. 

Toll-Free: 1-877-682-8772

For other inquiries and issues, see the appropriate section below.

Invoice payments

To pay online via credit card, use the TSSA’s Payment Portal.

Prepay for services

To prepay for and apply for a service, submit forms and supporting documents electronically through the TSSA Client Portal.

Paperless invoicing

As part of TSSA’s continuous efforts to provide customers with a simpler and more efficient service, we are pleased to offer paperless invoicing. Please go to the TSSA Client Portal to sign up for paperless invoicing. 

Business licences or registrations

If you need help obtaining a business licence or registration, please contact the respective area:

Licencing and Registration:

  • All Amusement Device Business Licences and Device Permits

  • All Elevating Device Business Registrations and Device Licences

  • Fuel Safety Licence

Propane Licensing:

  • Fuel Safety Propane Refill New and Renewal Applications

Customer Management:

  • All Elevating Device Changes of Ownerships

  • All Fuel Safety Tanker Truck, Contractor Registration and Propane Cylinder Exchanges

  • All Lapsed Authorizations and Historical Lapsed Authorizations for all industries

Professional Certificates and Authorizations:

Contact information updates

Business & Professional Certificate Holders (Individuals)

You are required to keep your contact information up to date with TSSA. If there are changes to your mailing address, telephone number or email, please go to the TSSA Client Portal to update your personal information.

For all requests to update your name for professional certificate holders, please contact For business name changes, contact

Media inquiries

For media inquiries, email call 416-734-2728. Only messages from reporters will be addressed. All other inquiries should be directed to TSSA’s Customer Contact Centre.

Deliveries and vendors

For all deliveries and vendors, please proceed to the loading dock door at the back of the building and ring the bell on the side of the loading dock door. Please note the office is closed to the public.

NOTE: The Technical Standards and Safety Authority's (TSSA) head office is closed for in-person service.