For general and invoice inquiries, please contact TSSA's Customer Contact Centre.
TSSA’s Customer Contact Centre is available Monday to Friday from 8:00 a.m. to 5:00 p.m. (excluding holidays).
Toll-Free: 1-877-682-8772
Local: 289-695-3053
Email: customerservices@tssa.org
For other inquiries and issues, see the appropriate section below.
Invoice payments
To pay online via credit card, use the TSSA’s Payment Portal.
Prepay for services
To prepay for and apply for a service, submit forms and supporting documents electronically through the TSSA Prepayment Portal.
Paperless invoicing
As part of TSSA’s continuous efforts to provide customers with a simpler and more efficient service, we are pleased to offer paperless invoicing. Sign up for paperless invoicing.
Business licences or registrations
If you need help obtaining a business licence or registration, please contact the respective area:
Licencing and Registration: licencingandregistration@tssa.org
All Amusement Device Business Licences and Device Permits
All Elevating Device Business Registrations and Device Licences
Fuel Safety Licence
Propane Licensing: PropaneLicensing@tssa.org
Fuel Safety Propane Refill New and Renewal Applications
Customer Management: CustomerManagement@tssa.org
All Elevating Device Changes of Ownerships
All Fuel Safety Tanker Truck, Contractor Registration and Propane Cylinder Exchanges
All Lapsed Authorizations and Historical Lapsed Authorizations for all industries
Professional Certificates and Authorizations: certandexams@tssa.org
Contact information updates
Professional Certificate Holders (Individuals)
You are required to keep your contact information up to date with TSSA. If there are changes to your mailing address, telephone number or email, please contact TSSA’s Customer Contact Centre via 1-877-682-8772 to update your personal information.
Businesses or Licence Holders
Please complete the Change of Business Information form (pdf) for changes relating to business information.
Elevating Device Owners, Property Management Companies:
Complete the Elevating Devices – Change of Information Form (pdf). Email the completed forms to customermanagement@tssa.org or send by mail to:
Technical Standards and Safety Authority
345 Carlingview Drive
Toronto, ON
M9W 6N9
For any other updates, please call 1-877-682-TSSA (8772) and speak to one of our Customer Contact Advisors.
Media inquiries
For media inquiries, email media@tssa.org call 416-734-2728. Only messages from reporters will be addressed. All other inquiries should be directed to TSSA’s Customer Contact Centre.
Deliveries and vendors
For all deliveries and vendors, please proceed to the loading dock door at the back of the building and ring the bell on the side of the loading dock door. Please note the office is closed to the public.
NOTE: The Technical Standards and Safety Authority's (TSSA) head office is closed for in-person service.