The Technical Standards and Safety Authority (TSSA) may release information from its archives, provided the information requested meets the definition of public information as defined in TSSA's Access and Privacy Code: Mandated Activity (pdf) and Access and Privacy Code: Commercial Activity (pdf).
For a PDF copy of a document, complete the Application for Release of Public Information Form (pdf). If you are requesting proprietary information for a list of specific documents that must accompany your application, please refer to the Guideline to Access Public Information.
For aggregate or summary data, complete the Application for Database Product Form (pdf).
Note: While the Public Information Department (PID) provides existing records for a specific location, facility, or device; it does not interpret or provide further explanations of the content contained in the document.
You must prepay any fees related to your request for public information. Please refer to the Public Information Fee Schedule (pdf). TSSA provides a written quote for all multiple record and database product requests. You must approve the quote and prepay any fees before we retrieve the requested public information.
Please note that for hard copy requests, additional fees may apply.
Effective June 1, 2023, payments for public information and records must be made by VISA or MasterCard through TSSA’s online payment portal. TSSA will no longer accept payment by cheque, money order or bank draft.
If you have questions, email us at publicinformationservices@tssa.org.
Only existing records can be requested
TSSA, as a safety regulator, uses inspection resources to address the greatest harm posed to the public. Thus, inspection only follows-up on safety orders it issues based on the degree of risk posed by the non-compliance identified in the order(s). All high-risk orders will result in a follow-up inspection by TSSA until the non-compliance is resolved. TSSA no longer follows-up on low or medium risk orders referred to as safety tasks, therefore, TSSA can no longer provide you with a report indicating the safety tasks (low and medium-risk orders) have been resolved. This information should be obtained from the device/facility owner or their contractor. One can also engage a third-party contractor to confirm device/facility compliance.
PID can only provide existing records for a specific location, facility, or device. If an inspection or any other type of record does not exist, PID cannot instruct TSSA to do work, such as an inspection, to create a record. TSSA, as an outcome-based regulator, deploys all of its resources, including inspections, to address the greatest harm posed to the public; and as such, cannot deploy resources to create records to satisfy an inquiry.
Common terms associated to requests
A “multiple record” is more than one document or report relating to an individual authorization or thing; or an individual document type relating to more than one authorization or thing.
A “database product” or “bulk data” is aggregate or summary information extracted from one of TSSA's databases.
A “device” is a piece of equipment that is regulated by TSSA.
Status of a licence, certificate, or registration: no application needed
If you need to find out if a technician is certified, a device or business is licensed, or a contractor is registered, please call us at 1-877-682-TSSA (8772). This information does not require a formal request or a fee.
For certificate inquiries, please have the certificate number or the technician's full legal name, date of birth and address.
For licence inquiries, please have the licence number, or
for elevating devices, the installation number, or
for fuels-related inquiries, the location address and name of the business.
For contractor inquiries, please have:
the contractor registration number, or
the contractors full name and address, or
the company name.
We will respond by email to all inquiries. There is no fee for this service.
Number of devices at a specific location: no application needed
If you need to know how many fuel tanks are installed at a specific address or how many elevators a building has, please email us at: publicinformationservices@tssa.org
Please provide:
the municipal address, or
the lot, concession number and township
We will respond to all inquiries via email and do not charge a fee for this service.