Owners and licensees of elevators in residential buildings and long-term care homes are required to report elevator outages lasting more than 48 hours to the Technical Standards and Safety Authority (TSSA) within 30 days from the day the elevator is returned to service.
Data on elevator outages are used for public reporting purposes and to inform and shape future regulatory decisions on elevator safety and availability in Ontario.
Residential Elevator Availability Portal
Report an elevator outage on our Residential Elevator Availability Portal.
Use the Residential Elevator Availability Portal to:
- Report elevator outages.
- View elevator outage records reported to TSSA.
- Correct elevator outage data.
Frequently asked questions about elevator availability
For more information about elevator availability, read our frequently asked questions for: