Elevator and escalator owners and operators have specific responsibilities under the law to ensure the safety of everyone using these devices.
Above all, elevator and escalator owners and operators are responsible for full compliance of elevating devices in accordance with:
All applicable Director's Orders
All applicable advisories, bulletins, and guidelines
All applicable manufacturers' bulletins
An “incident” is defined as a consequence to a person or property.
Incident reporting is required by law
Refer to –Director’s Guideline for more details.
Promptly report all incidents, accidents, and hazardous conditions to the Technical Standards and Safety Authority (TSSA)
Elevator and escalator owners and operators must also:
Stay current with all licensing requirements for elevators and escalators.
Report any owner information changes (pdf) within 10 days.
Report outages that last more than 48 hours using the Residential Elevator Availability Portal.
Ensure devices are operated in accordance with all regulations and manufacturer’s specifications.
Hire only qualified, registered contractors to perform maintenance work or make alterations to equipment