Amusement Devices (AD) clients can access additional online services through the TSSA Client Portal effective March 16, 2026.
TSSA is integrating more core services into the Client Portal to streamline key processes and improve client experience. New services available on the Client Portal as of March 16, 2026, include:
- Engineering submissions (Technical Dossiers)
- Certification and Exam Services: Apply online for examinations, reinstate certificates, apply for a certificate if you’re from outside Ontario, and obtain Training Provider accreditation. Computer-based examinations will be done in person at dedicated exam centres.
Automating services enhances clients’ ability to self-serve and access real-time updates on their applications. The step-by-step approach of online services provides clear instructions that make it easier for clients to provide the required information and supporting documents.
Amusement Device clients can expect the following changes on March 16, 2026:
- All AD-related engineering services will be moved to the Client Portal. The Prepayment Portal will no longer be used for submitting applications.
- Expedited requests for AD design registrations will not be available on the Client Portal. Design registration submissions will be reviewed on a first-come, first-served basis. Requests to expedite AD design registrations will be considered on a case-by-case basis under exceptional circumstances. Expedited requests with a clear rationale can be sent to addesignsubmittal@tssa.org.
Training Sessions
To help AD clients understand the new way to submit AD technical dossiers on the Client Portal, TSSA is offering training to AD owners and submitting engineers on:
March 9, 2026 | 9:10 a.m. - 11:30 a.m.
Microsoft Teams meeting
Join: https://teams.microsoft.com/meet/23467468726499?p=u36quRzqKTZly6Veky
Meeting ID: 234 674 687 264 99
Passcode: DR7ja9MB
Recordings, written instructions, and supporting materials will be posted online after the training. For one-on-one support after the training, email eddesignsubmittal@tssa.org.
Temporary System Outage for Upgrade
TSSA will perform a system upgrade to migrate more services online. As a result, the Client and Prepayment Portals will not be accessible starting on Wednesday, March 11 at 4:00 p.m. EST until Monday, March 16 at 8:00 a.m. EST.
Amusement Devices clients who need to submit requests or applications should do so before the system upgrade or after March 16. We seek your patience as TSSA’s response times may be affected during and immediately after the system upgrade.
Sign Up for Client Portal
If you are not yet a Client Portal user, follow these instructions to sign up. After creating access to the Client Portal, you must link your portal profile to your existing TSSA account to perform transactions, submit applications and access online services.
Account users can continue to access existing services on the Client Portal to:
- Submit and pay for applications available on the Client Portal. Please use the Prepayment Portal for other applications.
- View and download inspection reports, permits, licences or certificates
- View issued orders
- Update your account and contact information
- Sign up for paperless invoicing
Stay tuned for further updates. For more information on the Client Portal, please refer to the FAQs.
This was shared with Amusement Device licencees and web subscribers.