Expect service impacts as the system upgrade begins on February 15
This is a reminder to all TSSA customers that the system upgrade involving the migration of the Elevating and Amusement Devices and Ski Lifts (EDAD Ski) Safety Program to the integrated business solution that is already in place for Fuels, Boilers and Pressure Vessels and Operating Engineers begins on February 15, 2023, at 5 p.m.
The system upgrade will continue through February 28, 2023. Customers of all safety programs (Fuels, Elevating and Amusement Devices, Ski Lifts, Boilers and Pressure Vessels, and Operating Engineers) who have plans to submit requests or applications are urged to do so before February 15 or after February 28, 2023.
Longer response times can be expected during and for a period after the upgraded system goes live on March 1, 2023. TSSA seeks your understanding and patience as it continues to implement the Operations Analytics Safety Innovations System (OASIS) project to modernize its IT solution and business processes as part of TSSA’s transformation to an Outcome-Based Regulator.
Centralized Inspection Scheduling
As part of TSSA’s focus on modernizing its processes and leveraging technology to create a more consistent customer experience, ED/AD Ski customers now book inspections through a centralized contact point.
ED/AD Ski customers should contact TSSA’s inspection scheduling agents to book inspections via email at EDADInspection@tssa.org, or by phone at 1-833-WFP-TSSA (1-833-937-8772) Monday to Friday, 8:00 a.m. to 5:00 p.m., excluding public holidays. Customers will no longer call an inspector to schedule inspections during regular hours.
For more information:
- Customer FAQ on what the system upgrade means to ED/AD Ski customers
- List of Affected Services from February 15 to 28, 2023 (see below)
List of Affected Services from February 15 to 28, 2023
Customer Service Centre
Payment of Invoices
Issuance of Invoices
Request for Public Information
New Account or Updates to Account Information
From February 15 to 28, 2023:
- EDAD Ski: EDADInspection@tssa.org
- BPV/OE: firstname.lastname@example.org
- Fuels: email@example.com
Customers across programs may receive a temporary inspection report during the transition period. Regular inspection reports will follow after March 1, 2023.
Boilers & Pressure Vessels - Certificate of Inspection (BPV COI)
From February 15 to 28, 2023:
Portal for Boilers & Pressure Vessels - Certificate of Inspection (BPV COI)
As the BPV COI portal will not be available to insurers, inspection agencies or owners during the transition period, the following services will not be available:
Licences, Certificates and Other Items Mailed Out by TSSA
Mailings of licences, certificates and other items will resume on March 1, 2023.
Exam Results/ Individual Authorizations
Exam results and individual certificates (authorizations) will not be officially issued between February 15 and 28, 2023.
Note: Exam scheduling activities and marking will continue, and candidates will be notified of the results via email
Elevating Devices Contractor Renewals
As the migration of the Elevating, Amusement and Ski Lift Devices Safety Program to the upgraded system will go live on March 1, 2023, the authorization expiry date for all active Elevating Devices contractor registrations will be extended from March 31, 2023, to May 31, 2023. TSSA will continue to process renewals after March 1, 2023.
Throughout Ontario, the Technical Standards and Safety Authority (TSSA) enforces provincial safety regulations and enhances public safety. TSSA regulates the safety of amusement devices, boilers and pressure vessels, elevating devices, fuels, operating engineers, and ski lifts. Its range of safety services includes public education, certification, licensing and registration, engineering design review, inspections, investigations, safety management consultation, compliance support, enforcement and prosecution activities.