Skip to Content

Technical Standards & Safety Authority Logo

Technical Standards
& Safety Authority
  • Report an incident
  • Change / Update my contact information
  • Contact the Ombudsman
  • Find a Registered Fuels Contractor
  • Find a Certificate of Authorization Holder
  • Find BPV Certificate of Inspection Information
  • Find Gas/Oil Technician certification info
  • Find Operating Engineers exam schedules and locations
  • Find private fuel outlets information
  • Sign up for paperless invoicing
  • Make Payments Online
Report an Incident
  • About TSSA
    • Accessibility
    • Advisory Councils
      • Consumers Advisory Council
      • Committee of Council Chairs
    • Appeals
    • Awards and Grants
      • Safety Awards
      • TSSA Graduate Student Research and Innovation Grant
    • Careers
    • Compliance Standards - What, Why, Benefits
    • Contact Us
    • Corporate Policies
    • Corporate Structure
      • Executive Leadership Team
      • Statutory Directors
    • Governance
      • Board of Directors
      • Standing Committees
      • Memorandum of Understanding
    • Legislation and Regulations
    • Newsroom
      • TSSA Press Releases
        • TSSA Response to Novel Coronavirus (COVID-19)
      • Safety Dispatch Newsletter
      • Safety Exchange Blog
      • Amusement News
      • Boiler & Pressure Vessels News
      • Elevating News
      • Fuels News
      • Operating Engineers News
      • Ski Lift News
    • Ombudsman
      • Whistle Blowing Service
    • Release of Public Information
    • Report an Incident
    • Reports and Policies
      • Memorandum of Understanding
      • Corporate Policies
    • Risk Management
      • Comprehensive Safety System
    • Safety and Risk Officer
      • Public Reports
    • Safetyinfo
  • Fee Changes
  • Amusement Devices
    • Advisory Council
    • Appeals
    • Applications, Forms and Fees
      • Pay for a License or Permit
      • Renew a License
      • Lapsed Authorization Policy
    • Compliance Support Program
    • Engineering Services
    • Guidelines
    • Inspections
    • Legislation and Regulatory Information
    • News - Amusement Devices
    • Public Consultations
    • Release of Public Information
    • Report an Incident
    • Training and Certification
      • Leave of Absence Policy
      • Amusement Device Mechanic Certification
      • Labour Mobility
      • Register for an Exam
      • Find an Accredited Training Provider
  • Boilers & Pressure Vessels
    • Advisory Council
      • Past Boiler/Pressure Vessel Council Meetings
    • Agricultural Use - Boilers and Pressure Equipment
      • Equipment Reporting Form
      • Agricultural Use - BPV - FAQs
      • Educational Resources
    • Appeals
    • Applications, Forms and Fees
      • Pay for a License or Permit
      • Renew a License
      • Lapsed Authorization Policy
    • Compliance Support Program
    • Engineering Services
      • Register a Design
      • National Service
      • Consulting
    • Inspections
      • BPV Certificate of Inspection
    • Legislation and Regulatory Information
    • News - Boilers & Pressure Vessels
    • Public Consultations
    • Quality Program
      • Find a Certificate of Authorization Holder
    • Release of Public Information
    • Report an Incident
    • Training and Certification
      • Leave of Absence Policy
      • Ontario Training Programs
      • Seminars
      • Register for an Exam
      • Find an Accredited Training Provider
  • Elevating Devices
    • Advisory Council
    • Elevator Availability
    • Appeals
    • Applications Forms and Fees
      • Pay for a License or Permit
      • Renew a License
      • Lapsed Authorization Policy
    • Engineering Services
    • Compliance Standards - Elevating Devices
    • Compliance Standard - Electric Traction Elevators
    • Compliance Standard - Hydraulic Elevators
    • Compliance Standard - Escalator Contractors
    • Compliance Standard - Escalator Owners-Operators
    • Compliance Support Program
    • Guidelines
    • Inspections
      • Defective Elevating Devices
      • Find an Inspector
      • Frequency of Inspections
      • Inspection Guidelines
      • Schedule an Inspection
      • Types of Inspections
    • Legislation and Regulatory Information
    • News - Elevating Devices
    • Open Data - Elevating Devices
    • Public Consultations
    • Release of Public Information
    • Report an Incident
    • Training and Certification
      • Leave of Absence Policy
      • Elevating Mechanic Certification
      • Labour Mobility
      • Register for an Exam
      • Find an Accredited Training Provider
  • Fuels
    • Advisory Council
    • Appeals
    • Applications, Forms and Fees
      • Pay for a License or Permit
      • Renew a License
      • Lapsed Authorization Policy
    • Approved Certification Marks
    • Compliance Support Program
    • Engineering Services
      • Digester Landfill and Biogas Program
      • Field Approval Program
      • Food Trucks
      • Fuels for Heating
      • Fuels for Transportation
      • High Pressure Piping
    • Environmental Services
    • Find a Registered Contractor
    • Fraudulent Fuels Workers
      • Certified Technicians
      • Verifying Fuels Contractors and Inspectors
    • Guidelines and FAQs
      • Fuel Oil Distributors
      • Propane Risk & Safety Management Plans
      • Storage Tanks
      • Excavation FAQs
    • Inspections
      • Compliance Audits
      • Find an Inspector
    • Legislation and Regulatory Information
    • News - Fuels
    • Oil and Gas Pipelines Oversight Program
      • Compliance Standards - Pipeline Operators
    • Patio Heater Safety
    • Private Fuel Outlets
    • Public Consultations
    • Release of Public Information
    • Report an Incident
    • Risk & Safety Management Plans (RSMPs)
    • Training and Certification
      • Leave of Absence Policy
      • Fuels Industry Certification
      • Fuels Safety Industry Workshops
      • Labour Mobility
      • Register for an Exam
      • Find an Accredited Training Provider
    • Events and Resources
  • Operating Engineers
    • Advisory Council
      • Past Operating Engineers Council Meetings
    • Alternate Rules - Operating Engineers
      • Alternate Rules Frequently Asked
    • Appeals
    • Applications, Forms and Fees
      • Pay for a License or Permit
      • Renew a Certificate or Plant Registration
      • Lapsed Authorization Policy
    • Compliance Support Program
    • Guidelines
    • Inspections
    • Legislation and Regulatory Information
    • News - Operating Engineers
    • Open Data - Operating Engineers
    • Release of Public Information
    • Report an Incident
    • Training and Certification
      • Leave of Absence Policy
      • Labour Mobility
      • Register for an Exam
      • Find an Accredited Training Provider
  • Ski Lifts
    • Advisory Council
    • Appeals
    • Applications, Forms and Fees
      • Pay for a License or Permit
      • Renew a License
      • Lapsed Authorization Policy
    • Compliance Standards - Ropeways, Conveyors
      • Compliance Standard - Above-Surface Passenger Ropeway
      • Compliance Standard - Conveyors
      • Compliance Standard - Fibre or Rope Tow
      • Compliance Standard - Surface Passenger Ropeway
    • Compliance Support Program
    • Engineering Services
    • Guidelines for Ski Lifts
    • Inspections
    • Legislation and Regulatory Information
    • News - Ski Lifts
    • Public Consultations
    • Release of Public Information
    • Report an Incident
    • Training and Certification
      • Leave of Absence Policy
      • Labour Mobility
      • Register for an Exam
      • Ski Lift Mechanic Certification
      • Find an Accredited Training Provider
CareersContact UsNewsroom

Customer FAQ: Elevating & Amusement Devices, Ski Lifts

Customer FAQ: Elevating & Amusement Devices & Ski Lifts

  • Facebook
  • Twitter
  • LinkedIn
  • Email

Quick Links

CENTRALIZED INSPECTION SCHEDULING

1.     How do I book an inspection?

Elevating and Amusement Devices and Ski Lift (ED/AD Ski) customers should continue to contact TSSA’s inspection scheduling agents to book inspections by:

Sending an email to EDADInspection@tssa.org OR calling the toll-free number 1-833-WFP-TSSA (1-833-937-8772) from Monday to Friday, 8 a.m. to 5 p.m., excluding public holidays. Customers will no longer call an inspector directly to schedule inspections during regular hours. 

For changes in mailing or contact information, please email  customermanagement@tssa.org with the updated details and your account number. 

If you are no longer operating your site or equipment and would like to request the cancellation of your operating licence, permit or registration, contact licencingandregistration@tssa.org. Please visit this page for details on notifying TSSA of changes in operational status.

2.     How do I book an urgent inspection?

For emergency ED/AD Ski-related incidents or inspections, continue to call the Spills Action Centre at 1-800-268-6060.

3.     How much advance notice do I need to give to book an inspection?

The lead times for inspection and engineering services are as follows:

  • Inspection: A minimum of 24 hours of notice is required when rescheduling a pre-booked inspection.
  • Priority (Rush) Services for the Elevating, Amusement & Ski Lift Devices Safety Program have been suspended temporarily. 
  • Regular Services: Customers should anticipate longer response times during and for a period after the ED/AD Ski transitioned to an upgraded system.

4.     What information do I need to have on hand when booking an inspection?

You will need to provide the following information when booking an inspection:

  • TSSA installation number
  • Work order number
  • Type of inspection
  • Preferred inspection date and time
  • Customer name
  • Primary business address
  • Billing address
  • Inspection site address
  • Inspection site contact name and cell number

5.     Can I request a preferred time for the inspection?

Yes, our agents look to accommodate your preferred inspection time. Inspections are scheduled based on priority level and the requested time.

6.     Can I request a particular individual inspector for the inspection?

TSSA will assign inspectors based on the type of inspection, inspector availability and location. When possible, the same inspector will be assigned to a worksite for continuity. 


COMPLIANCE STANDARDS

1.     What are Compliance Standards?

  • Compliance Standards are a list of high-risk non-compliances. Orders will be issued if high-risk non-compliances are found during a periodic inspection. These orders will require a follow-up inspection to verify they have been resolved.
  • TSSA will note other low- or medium-risk safety tasks during periodic inspections. If only safety tasks are found on a periodic inspection, TSSA will not conduct a follow-up inspection. Safety tasks are expected to be resolved and may be subject to an audit.

 2.     When will Compliance Standards take effect?

Compliance Standards for elevators, escalators and ski lifts will launch on March 1, 2023. Regulated parties are required to resolve all orders and safety tasks within the compliance time provided in the inspection report. Regulated parties have the primary responsibility for full compliance and can resolve safety tasks (low- or medium-risk non-compliances) without further TSSA inspection.

 3.     Why is TSSA implementing Compliance Standards?

Compliance Standards play a key role in TSSA’s transformation into an Outcome-Based Regulator. Compliance Standards serve as a periodic inspection tool that focuses owners, contractors, mechanics and inspectors on high-risk non-compliances. Compliance Standards support the industry in understanding safety priorities by identifying non-compliances that, if not addressed in a timely manner, may pose a high risk to public safety.

 4.     Which Compliance Standards are going into effect on March 1, 2023, and to which industry do they apply?

The following Elevating Device Compliance Standards are going into effect on March 1, 2023:

  • Electric / Traction Elevators
  • Hydraulic Elevators
  • Escalator Contractors
  • Escalator Owners and Operators
  • Above-Surface Passenger Ropeways
  • Conveyors
  • Fibre or Rope Tows
  • Surface Passenger Ropeways

 5.     Where can I find more information about Compliance Standards?

Click here to find out details about Compliance Standards.

TSSA hosted a webinar on Compliance Standards for Elevators and Escalators on January 25, 2023, to help the industry understand how Compliance Standards will work, and TSSA’s expectations and customer safety obligations. A recording of the webinar is available here covering the following:

·       How Compliance Standards focused on high-risk items were developed
·       Items that will be examined during periodic inspections
·       Checklists that will be used by TSSA inspectors
·       The difference between high-risk, medium-risk and low-risk non-compliances
·       New inspection reports
·       The process that will be followed if a non-compliance is noted on a periodic inspection report

A second webinar covering the same topics took place on February 21, 2023. A recording of the repeat webinar is available here.

For more information on Compliance Standards, contact us at edcompliancestandards@tssa.org.

NEW FORMAT FOR INSPECTION REPORTS

What is happening with inspection reports as of March 1, 2023?

Inspection reports for all TSSA safety programs — Elevating, Amusement Devices & Ski Lifts; Fuels; Boilers & Pressure Vessels; and Operating Engineers — will have the same format, effective March 1, 2023.  Several enhancements have been made to improve the overall clarity of the inspection report, such as prioritizing high-risk orders by displaying orders with the shortest time to achieve compliance at the top of the inspection report, and including resolved orders, if applicable. Please refer to the Appendix for an example of a periodic inspection report with the new format.

CONSOLIDATION OF EXPIRY DATES

1.     What does it mean to consolidate expiry dates and when will that option be available?

Consolidation of expiry dates gives authorization holders the option to have one consolidated expiry date for their devices for each account. The option will be available to authorization holders of elevating and ski-lift devices as of March 1, 2023.

 2.     How does consolidating expiry dates for various devices help authorization holders?

Consolidating expiry dates helps authorization holders better manage their billing cycles by paying renewal license fees at the same time for all devices. Customers can renew their authorizations on time and avoid letting them lapse.

 3.     How can I request for consolidation of expiry dates?

Applicants who are interested in requesting consolidation of expiry dates should send an email to licencingandregistration@tssa.org to request an application form.

 

APPENDIX

Periodic Inspection Report with the New Format