Amusement Devices (AD) clients can access additional online services through the TSSA Client Portal effective March 16, 2026.

TSSA is integrating more core services into the Client Portal to streamline key processes and improve client experience. New services available on the Client Portal as of March 16, 2026, include:

• Engineering submissions (Technical Dossiers)
• Certification and Exam Services: Apply online for examinations, reinstate certificates, apply for a certificate if you’re from outside Ontario, and obtain Training Provider accreditation. Computer-based examinations will be done in person at dedicated exam centres.

Automating services enhances clients’ ability to self-serve and access real-time updates on their applications. The step-by-step approach of online services provides clear instructions that make it easier for clients to provide the required information and supporting documents.

Amusement Device clients can expect the following changes on March 16, 2026: 

• All AD-related engineering services will be moved to the Client Portal. The Prepayment Portal will no longer be used for submitting applications.
• Expedited requests for AD design registrations will not be available on the Client Portal. Design registration submissions will be reviewed on a first-come, first-served basis. Requests to expedite AD design registrations will be considered on a case-by-case basis under exceptional circumstances. Expedited requests with a clear rationale can be sent to addesignsubmittal@tssa.org. 

Training Sessions 

To help AD clients understand the new way to submit AD technical dossiers on the Client Portal, TSSA is offering training to AD owners and submitting engineers on: 

March 9, 2026 | 9:10 a.m. - 11:30 a.m.
Microsoft Teams meeting 
Join: https://teams.microsoft.com/meet/23467468726499?p=u36quRzqKTZly6Veky 
Meeting ID: 234 674 687 264 99 
Passcode: DR7ja9MB 

Recordings, written instructions, and supporting materials will be posted online after the training. For one-on-one support after the training, email eddesignsubmittal@tssa.org. 

Temporary System Outage for Upgrade 

TSSA will perform a system upgrade to migrate more services online. As a result, the Client and Prepayment Portals will not be accessible starting on Wednesday, March 11 at 4:00 p.m. EST until Monday, March 16 at 8:00 a.m. EST.

Amusement Devices clients who need to submit requests or applications should do so before the system upgrade or after March 16. We seek your patience as TSSA’s response times may be affected during and immediately after the system upgrade.  

Sign Up for Client Portal 

If you are not yet a Client Portal user, follow these instructions to sign up. After creating access to the Client Portal, you must link your portal profile to your existing TSSA account to perform transactions, submit applications and access online services.

Account users can continue to access existing services on the Client Portal to:

• Submit and pay for applications available on the Client Portal. Please use the Prepayment Portal for other applications.
• View and download inspection reports, permits, licences or certificates
• View issued orders
• Update your account and contact information
• Sign up for paperless invoicing

Stay tuned for further updates. For more information on the Client Portal, please refer to the FAQs.

This was shared with Amusement Device licencees and web subscribers.

Register for the 24th Annual TSSA Amusement Ride Safety Training Forum. This 3-day forum provides specific training on ride inspection, codes and standards, employee safety and ride manufacturing. Attendees will receive 16 hours of NAARSO continuing education credits.

When: March 24 – 27, 2026
Where:  Springhill Suites Vaughan, 612 Applewood Crescent  
Registration deadline: Friday March 13, 2026 

Registration includes:
• March 24th Reception
• March 25h (Breakfast, Lunch, Dinner) (8 hours in class)
• March 26th (Breakfast and Lunch) (4 hours in class, 4 hours practical)
• March 27th (NAARSO level I and II Exams, optional)

SESSIONS: In-Class and Practical Workshops
• Ride Inspection and Audit
• Incident Investigation
• Industry Best Practice
• Manufacturing
• Evacuation
• ESA / TSSA Update
• Operation training
• ASTM 2783

To register or find out more details, complete the form and follow the instructions. 

Toronto, ON, December 17, 2025 — World’s Finest Shows has pleaded guilty to two safety violations following a serious amusement ride incident at the Brigden Fairgrounds in 2023. The Ontario Court of Justice has imposed a total fine of $40,000, plus a 25% victim surcharge, for two offences under the Technical Standards and Safety Act, 2000. 

Nanticoke-based World’s Finest Shows is licensed as an amusement device operator that operates amusement rides at fairs, festivals, and events across Ontario. 

The incident involved an amusement ride called The Whale (also known as Dive Bomber). During its operation at the Brigden Fairgrounds, the ride’s centre mast failed, causing part of the rotating structure to drop and two cars to strike the ground. Seven children were injured in the incident, with one requiring medical treatment at the hospital. 

An investigation by the Technical Standards and Safety Authority (TSSA) revealed a crack in the telescopic centre mast, which progressed to a failure of the centre mast while the ride was in motion. It was also found that the centre mast involved was not included in the routine inspection after the assembly of the amusement ride. Additionally, two adjacent cars had been left empty at the time of the incident that caused an unbalanced ride, contrary to the manufacturer’s specification that only one car can be left vacant. 

“Once a ride is up and running, both its operation and maintenance are vital to ensuring safe use. Operating a ride according to the manufacturer’s requirements reinforces tested and verified safety requirements, and thorough maintenance checks can uncover mechanical issues that may put riders at risk, as we see in this case,” said Kelly Hart, TSSA’s Vice President of Operations. 

“Amusement ride operators have the legal responsibility to uphold safety standards in all aspects of a ride’s use, including installation, maintenance, and operation. Any oversight in these areas can potentially lead to incidents and injuries,” added Ms. Hart. For more information on amusement device safety requirements, visit TSSA’s website.

About TSSA 

The Technical Standards and Safety Authority (TSSA) is one of Ontario’s public safety regulators mandated by the Government of Ontario to enforce provincial safety regulations and enhance public safety. Throughout Ontario, TSSA regulates the safety of amusement devices, boilers and pressure vessels, elevating devices, fuels, operating engineers, and ski lifts. Its range of safety services include public education and consumer information, certification, licensing and registration, engineering design review, inspections, investigations, safety management consultation, compliance support and enforcement and prosecution activities. The organization’s vision is to be a valued advocate and recognized authority in public safety. 

For more information, please contact:

Alexandra Campbell 
Vice President, Communications and Stakeholder Relations
Technical Standards and Safety Authority
Telephone: 416-734-2728
Email: media@tssa.org