Contact Us

Due to COVID-19, TSSA head office is now closed to the public.

Customer Services

Our Customer Service Centre is open Monday to Friday from 8:00 a.m. to 5:00 p.m. (excluding holidays).

Toll Free: 1-877-682-8772 or Local: 289-695-3053

Please send all general correspondence electronically to customerservices@tssa.org.

When submitting applications electronically to TSSA, use the associated inbound email address located on the upper left of the application form. If the form does not list an email address, send your completed application with the associated prepayment to customerservices@tssa.org.

For urgent matters, credit card payments or flexible payment options, call 1-877-682-8772.

Update My Contact Information

Personal Certificate Holders (Individuals)
Have you changed your mailing address? Have a new telephone number or email address? The regulations require that you keep your contact information up to date with TSSA, please contact TSSA Customer Services via 1-877-682-8772 to update your personal information.

Businesses or Licence Holders
Please complete the Change of Business Information form

Elevating Device Owners, Property Management Companies:
Complete the Elevating Devices – Change of Information form. Submit the completed forms via email at customermanagement@tssa.org or mail it to:

Technical Standards and Safety Authority
345 Carlingview Drive
Toronto, ON
M9W 6N9

**For any other updates, please contact us at 1-877-682-TSSA (8772) and speak to one of our Customer Services Advisors for assistance.

Media inquiries

If you are a media outlet looking for comment from a Technical Standards and Safety Authority (TSSA) spokesperson, please use the following information to contact us.

Email: media@tssa.org

Media Line: 416-734-2728

Please note: Only messages from media outlets will be addressed, all other inquiries should be directed to TSSA Customer Services.

Inspector directories

Looking for a TSSA inspector in your area? Please contact inspectionscheduling@tssa.org for assistance.

To find an elevating device inspector, please see the Elevating Device Inspectors Directory.

Contact(s)