Following our January 17, 2022 communication on TSSA’s implementation of an upgraded IT solution to modernize our services, this customer alert outlines the affected services from February 18 to March 1, 2022.
To facilitate the processing of requests or applications, we encourage customers of all programs (Fuels, Elevating and Amusement Devices, Ski Lifts, Boilers and Pressure Vessels (BPV), and Operating Engineers) to submit requests or applications before February 9, 2022 or after March 1, 2022. This will spread out the volume of submissions that TSSA receives during the blackout period and make the transition to the new IT solution smoother.
We seek your understanding and patience during this transition as we make necessary improvements to TSSA’s systems that will ultimately make it easier to access our services.
The table below lists the affected services from February 18 to March 1, 2022:
Service
Impact
Customer Service Centre
Customers are encouraged to limit their requests for non-urgent services and support until regular operations resume on March 1, 2022. TSSA will not be able to receive and respond to emails sent to Customer Services at customerservices@tssa.org during this time.
The following applications can still be submitted:
- BPV Engineering applications: bpv_registrations@tssa.org
- Fuels Safety (FS) Engineering: FSSubmissions@tssa.org
- EDAD Engineering: EDdesignsubmittal@tssa.org
- BPV Portal and ROI Inquiries: bpv_inquiries@tssa.org
If you require immediate assistance, please call Customer Services at 1-877-682-8772.
Payments
- Credit card payments for invoiced services can be made through the online payment portal or through Customer Services by phone during the blackout period. Credit card receipts can be issued at the time when the payment is processed. Customers who require an official TSSA receipt will be issued one after March 1.
- Payments accepted between February 18 and 28 will be applied to customer accounts after March 1.
- Payments for authorizations will be accepted during the blackout period; authorizations will be issued after March 1.
Invoices
- Invoices for services between February 18 and March 1 will be issued after March 1. Invoicing across programs after March 1 might be delayed.
- Fuels customers will receive invoices in a new format starting March 1.
- For customers who have signed up for consolidated invoicing, this service will be available for Fuels, Boilers and Pressure Vessels, and Operating Engineers after March 1.
- Invoices for Elevating and Amusement Devices and Ski Lift will be issued separately from Fuels and BPV devices.
Request for Public Information
- Requests opened before the blackout period will be processed during the blackout period.
- Requests for public information received after February 18 will be processed after March 1.
- Turnaround time will be delayed beyond the targeted 30 days.
New Account or Updates to Account Information
From February 18 to March 1:
- New accounts cannot be created.
- Account information (for example, address change, change of device ownership, etc.) cannot be updated.
Engineering Services
- Engineering customers can anticipate longer response times during the blackout period due to manual data-entry processes.
- TSSA will continue to respond to calls and incoming enquiries.
Inspection Services
- Scheduled inspections will continue as planned across programs.
- For Fuels, Elevating Device, Amusement Devices and Ski customers who need to change scheduled inspections during this transition, you should contact your inspector.
- For BPV inspection requests, please contact Workforce Planning at 1-833-WFP-TSSA or inspectionscheduling@tssa.org.
- For emergency inspections, please call your local inspector.
Inspection Reports
Customers across programs may receive a temporary inspection report during the blackout period. Regular inspection reports will follow after March 1.
Boilers and Pressure Vessels Certificate of Inspection (BPV COI)
From February 18 and March 1:
- Certificates of Inspection will not be issued.
- Changes to address or technical object data cannot be processed between February 18 and March 1.
Boilers and Pressure Vessels Certificate of Inspection (BPV COI) Portal
As the BPV COI portal will not be available to insurers, inspection agencies or owners during the blackout period, the following services will not be available:
- Changes to address or technical object data cannot be processed between February 18 to March 1.
- Records of Inspection for boilers and pressure vessels cannot be accepted between February 18 to March 1.
- Insurer cancellation requests cannot be processed during the blackout period.
Licenses, Certificates and Other Items Mailed Out by TSSA
Mailings of licenses, certificates and other items will resume on March 1.
Exam Results/ Individual Authorizations
Exam results and individual certificates (authorizations) will not be officially issued between February 18 and March 1.
Note: Exam scheduling activities and marking will continue, and candidates will be notified via email of results
TSSA is continuing to implement OASIS as part of our transformation to an Outcome-Based Regulator. The new IT solution will improve core functions, enable better data quality and make it easier for customers to access TSSA’s services.
About TSSA
Throughout Ontario, the Technical Standards and Safety Authority (TSSA) enforces provincial safety regulations and enhances public safety. TSSA regulates the safety of amusement devices, boilers and pressure vessels, elevating devices, fuels, operating engineers, and ski lifts. Its range of safety services includes public education, certification, licensing and registration, engineering design review, inspections, investigations, safety management consultation, compliance support, enforcement and prosecution activities.
As a TSSA authorization holder, you are the first layer of public safety risk protection in the province, and your adherence to safety laws and collaboration with TSSA play an important part in keeping Ontarians safe. To legally operate your business, facility or device in Ontario, you must maintain a current TSSA licence or registration.
Valid licences and registrations:
- Enable TSSA to monitor the safety status of businesses, facilities and devices operating in Ontario
- Allow TSSA to validate technical safety through periodic inspections and audits
- Inform the public you are legally authorized to operate your business, device or facility
Illegally operating entities may be subject to a TSSA inspection at a cost to them and a shutdown of their business, device, or facility, until they are back in compliance with safety regulations.
Keeping TSSA Informed
It is your responsibility as a TSSA authorization holder to keep TSSA informed of any changes to your operational status. TSSA must always be able to contact you and communicate essential safety information and regulatory developments.
Please notify TSSA immediately with any of the following updates.
Update Notification
Contact
Subject Line
Change of Address
Change of Address Request
Change of Ownership
Change of Ownership Request
No Longer Operating
licencingandregistration@tssa.org
Authorization Cancellation Request
Renewal Reminder
To help you keep your authorization in good standing and remain compliant with safety laws, TSSA provides renewal notices for businesses, contractors, facilities and devices 60 days before your authorization expires. Learn about TSSA’s Lapsed Authorizations Policy.
Quick, Secure Online Payment Option
TSSA’s new Online Payment Portal makes it easier for you to keep your authorizations up to date. Now you can pay your authorization renewal invoice online with a VISA or MASTERCARD, 24 hours a day, 7 days a week.
Thank you for your ongoing collaboration and commitment to keeping Ontario safe.
Please contact us if you have any questions about ensuring your TSSA authorizations are current.
The Technical Standards & Safety Authority (TSSA) is partnering with Ontario’s Ministry of Labour, Training and Skills Development (MLTSD) to help the amusement sector reopen its doors safely, by providing COVID-19 education while doing technical inspections in preparation for the reopening of the amusement device sector.
This joint effort by MLTSD and TSSA is driven by the shared goal of ensuring members of the public can enjoy amusement facilities safely and providing operators of amusement devices and water parks with the information they need to be ready to reopen safely and build their businesses after the pandemic disruption.
The following outlines how the inspections will work:
- In addition to TSSA’s normal periodic inspection, inspectors will have a conversation with amusement device operators to provide them with information to help them reopen safely.
- Inspectors will complete a Ministry of Labour, Training and Skills Development web form to capture key data that includes the operators they met with, where they met and what was discussed.
- Inspectors will only attend sites where we have pending work. We will not return to operators that have already been inspected this season.
- TSSA’s role is to educate, not to confirm compliance, as our inspections are not likely to occur when the devices are in operation.
- MLTSD will also be doing COVID-19 inspections, particularly for large sites with large numbers of workers.
TSSA worked with the MLTSD last year as safety partners, visiting 11,000 restaurants, construction sites, retail stores and golf courses in Ontario to help educate owners, managers and staff on COVID-19 safety protocols.
Ontarians’ health and safety remain a top priority as we work with the industry to get ready to safely reopen and prepare for a successful summer season ahead.