Online Payment Portal

TSSA now offers the ease and flexibility of online payments

Make a payment online with VISA or MASTERCARD, 24 hours a day, 7 days a week, using TSSA’s secure credit card payment option. TSSA’s Online Payment Portals:

Accept invoice payments and process prepayments for service applications*
Facilitate speedy, automatic transactions
Generate receipts immediately after transactions are complete
Maintain customer confidentiality
Minimize security risks

Pay an Invoice

When paying an invoice, please be sure to have your customer number, invoice number and invoice amount. When you have entered your information, click on “Make a Payment.” A confirmation number will be provided, to confirm that your transaction was successful. You can pay up to five invoices with a single credit card transaction.

Prepay for a Service Application

The most recent TSSA applications from the TSSA website should be completed before submitting a prepayment on the portal. Existing TSSA customers will require their customer number and postal code, which can be found on a recent TSSA invoice. *The portal is available for online credit card prepayment, as of May 2, 2022. TSSA will no longer process applications without a prepayment after June 30, 2022.

Online Credit Card Payment Frequently Asked Questions

How will online credit card payments be applied to my account?

If you are paying an invoice:

Your online credit card payment amount will automatically be applied to the invoices selected.

If you are making a prepayment for an application:

Your online credit card payment amount will automatically be applied as a prepayment towards the service related to the application submitted.

What items are eligible to be paid for online by credit card?

Invoice payments
Service application prepayments

What types of credit cards can be used to pay online?

You can pay with VISA or MasterCard. TSSA does not accept American Express or Debit.

What information do I need to provide to make an online credit card payment?

For an invoice payment:

You will need to have your customer number, invoice number and invoice amount to make an online credit card payment.

For an application prepayment:

Existing customers will need to have their customer number and postal code. These can be found on a recent TSSA invoice.
All customers will be required to upload a completed service application form (please ensure you use the latest version from the TSSA website).
Customers have the option to upload supporting documents in electronic format (PDF, MS Office, zip).

Why doesn’t my service application form open in Microsoft Edge?

TSSA recommends using Apple Safari, Google Chrome or Acrobat Reader to complete the application form.

If you are unable to complete the fillable application form in your browser, simply download the application to your computer and open it with Acrobat Reader.

Is there a service charge to pay online by credit card?

No. TSSA does not apply an additional service charge to pay online by credit card.

Can I make multiple online credit card payments?

For invoice payments, you can pay up to five invoices with a single credit card transaction.

For application prepayments, each application submitted requires a separate credit card transaction.

Where can I find my customer number and invoice number?

The customer and invoice number can be found in the top right corner of your invoice and/or statement of account.

Image shows sample TSSA Invoice

Image shows sample TSSA invoice

Why am I receiving error messages?

Error messages can occur for any of the following reasons:

A required field was not completed.
A valid customer number was not entered.
A valid/matching postal code was not entered. (Prepayments only)
A valid invoice number was not entered. (Invoice payments only)
The Online Credit Card Payment User Terms and Conditions were not agreed to.

If you have received an error message, please review the message, and ensure you are entering the required information correctly. If you are still experiencing difficulties, call the Contact Centre at 1-877-682-8772 for assistance.

Will I get a payment receipt or confirmation after I make an online credit card payment?

Yes. Once the online credit card payment is approved, a transaction confirmation page will be displayed. You can print this page and keep it for your records.

Can I get an email receipt when I make an online credit card payment?

For invoice payments:

If you would like to receive an email receipt, you must provide a valid email address when prompted.

For application prepayments:

You must provide at least one email address (two additional email addresses may be provided as an option). After the prepayment credit card transaction is successfully completed, a receipt will be emailed to each of the addresses provided.

When will my invoice payment be applied to my account?

Your payment amount will be applied to the invoice selected on the next business day. However, please allow a few business days for your account to reflect the transaction.

Who do I contact if I have questions about my account?

Please call us at 1-877-682-8772 for assistance.

Can I use the online credit card payment service on a mobile device or tablet?

Yes. The portal can be used on a mobile device or tablet, as long as the device is connected to the internet. Note that for application prepayment, the electronic application form must be uploaded and therefore must be available as a file on the mobile device or tablet.

How does TSSA protect my personal information online?

As with all other personal information, TSSA takes the protection of your credit card information very seriously. TSSA uses a secure credit card payment system and does not handle, store or otherwise process your credit card information. TSSA maintains electronic and procedural safeguards to protect your information from unauthorized access.

Contact(s)