The Technical Standards and Safety Authority (TSSA) is expanding the suite of online services on the Client Portal.
Integrating more core services into the Client Portal supports TSSA’s commitment to improving client experience and increasing accessibility to key services. Starting March 16, 2026, the following services will be available on the Client Portal:
- Engineering submissions for regulated equipment
- Certification and Exam services, including:
- Online application for examinations
- Certificate reinstatement
- Application for a certificate from outside Ontario
- Obtaining Training Provider accreditation
- Computer-based, in-person examinations at dedicated exam centres
What this Means for Public Information Clients
- Temporary system outage: To support the expansion of online services, TSSA will perform a system upgrade. Both the Client and Prepayment Portals will be inaccessible starting on Wednesday, March 11 at 4:00 p.m. EST until Monday, March 16 at 8:00 a.m. EST. Public Information requests cannot be submitted during the system outage.
- New process for submitting Public Information requests: Starting March 16, 2026, clients will follow updated steps to submit Public Information requests through the Client Portal:
- Log in to the TSSA Client Portal
- Select ‘Applications’ from the navigation menu
- Click ‘Start an Application’
- Select the appropriate program (Amusement Devices, Boilers and Pressure Vessels, Elevating Devices, Fuels Safety, Operating Engineer, Ski). If your request is for multiple programs, select any one of the programs to go to the page where you can select ‘multiple programs' in the application.
- Click ‘Request Public Information’ to begin your application.
If you need help using the Client Portal, please contact TSSA’s Customer Contact Centre at 1-877-682-8772.
This communication was sent to clients who have submitted public information requests.