The Technical Standards and Safety Authority (TSSA) carries out inspections and licensing for new or existing:
Compressed natural gas (CNG) or propane fueling stations/propane used in vehicles
Tanker trucks that dispense, transmit, distribute or transport gasoline-related products, compressed natural gas or propane
Propane dispensing facilities and propane cylinder exchange sites
New facilities are inspected before they are licensed. Existing facilities are inspected periodically according to a risk-based model.
TSSA’s Fuels Inspection Team also:
Investigates incidents or reports of non-compliance at these facilities, provides fuels approvals, and registers and audits contractors
Ensures that equipment and appliances associated with the transportation, usage, and handling of oil and gas comply with Ontario’s laws.
New equipment must be approved to a recognized standard by a testing agency. A Field Approval (pdf) from TSSA is required for equipment that has not been certified. Registered contractors must perform all work on fuel equipment at licensed sites.
TSSA also periodically performs inspections of repaired equipment and its associated piping to ensure that the equipment remains in compliance with the initial approval and is operating within current codes and standards.
TSSA orders appropriate corrective actions when a device or equipment is found to be non-compliant. Orders to shut down a device or facility until compliance is met may also be issued. The person responsible for the non-compliance will be invoiced for the cost of this inspection.
If an incident such as a fire, explosion, carbon monoxide poisoning, fuel leak or spill occurs, the incident must be reported to TSSA’s Fuels Safety Division immediately. TSSA will then conduct an investigation.
Tampering with the scene, except to save property or ensure safety, is not permitted. Learn more about reporting an incident.
To schedule an inspection, complete the Inspection Request Form (pdf) and email it to firstname.lastname@example.org. Or call TSSA toll-free number at 1-833-937-8772 from Monday to Friday, 8:00 a.m. to 5:00 p.m. excluding public holidays.
Have the following information ready:
Work order number.
Type of inspection required.
Preferred inspection date and time (subject to availability).
Primary business address and/or billing address.
Inspection site address and contact information.
Whether the inspection site is on Federal or Reserve Land.
Inspection scheduling agents will respond to calls during regular business hours in the sequence in which calls are received. A response to emailed inspection requests can be expected within one business day.
Inspections are scheduled based on the time of the request, priority level and inspector availability. Requested inspection dates must be at least five business days in advance from the date the form is submitted to ensure availability.
A minimum of 24 hours of notice is needed to reschedule an inspection. Please contact an agent at email@example.com or 1-833-937-8772.
For changes to mailing or contact information, please send the updated details and your account number to CustomerManagement@tssa.org.
TSSA’s inspection scheduling agents will also schedule engineering requests for Field Approval and variances requiring an inspector.
Customers who have obtained engineering approval will receive an email asking them to schedule an inspection through TSSA’s Inspection Scheduling Team.
TSSA offers, on a case-by-case basis, expedited engineering services. Processing time is not guaranteed and is reliant upon the completeness and quality of the submission. To request expedited engineering services, please indicate this on your application form and select 'Expedited' when submitting via the Portal.