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Due to COVID-19, TSSA head office is now closed to the public.

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Our Customer Service Centre is open Monday to Friday from 8:00 a.m. to 5:00 p.m. (excluding holidays).

Toll Free: 1-877-682-8772 or Local: 289-695-3053 

Email: customerservices@tssa.org

Please send all general correspondence electronically to customerservices@tssa.org.

When submitting applications electronically to TSSA, use the associated inbound email address located on the upper left of the application form. If the form does not list an email address, send your completed application with the associated prepayment to intake@tssa.org.  

For urgent matters, credit card payments or flexible payment options, call 1-877-682-8772.

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Have you changed your mailing address? Have a new telephone number? Keep your contact information up-to-date. Call us directly at 1-877-682-TSSA (8772) or fill out the Change of Customer Personal Information Form and


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b) e-mail to Intake@tssa.org; or 

c) mail to:


Technical Standards and Safety Authority
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**For any other updates, please contact us at 1-877-682-TSSA (8772) and speak to one of our Customer Services Advisors for assistance.

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Please note: Only messages from media outlets will be addressed, all other inquiries should be directed to TSSA Customer Services.

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