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TSSA Head Office

Contact Us

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The Technical Standards and Safety Authority's (TSSA) head office is closed for in-person service.

Customer Service Centre

TSSA’s Customer Service Centre is available Monday to Friday from 8:00 a.m. to 5:00 p.m. (excluding holidays) at:

Toll-Free: 1-877-682-8772 or Local: 289-695-3053 

Email: customerservices@tssa.org

Credit card payments can be made online through TSSA’s Online Payment Portal.

For submission of electronic applications, please visit TSSA Prepayment Portal.

Sign up for electronic invoicing 

Please contact the Customer Service Centre for:

  • General inquiries
  • Account-related questions
  • Credit card payments over the phone (online payments accepted through TSSA Prepayment Portal)
  • Requests to obtain a business licence or registration: If further assistance is needed, please reach out to the following emails for the respective types of licences:

  Licencing and Registration: licencingandregistration@tssa.org

  • All Amusement Device Business Licences and Device Permits
  • All Elevating Device Business Registrations and Device Licences
  • Fuel Safety Licence

  Propane Licensing: PropaneLicensing@tssa.org

  Fuel Safety Propane Refill New and Renewal Applications

  Customer Management: CustomerManagement@tssa.org

  • All Elevating Device Changes of Ownerships
  • All Fuel Safety Tanker Truck, Contractor Registration and Propane Cylinder Exchanges
  • Lapsed Authorizations and Historical Lapsed Authorizations for all industries

  Professional Certificates and Authorizations: certandexams@tssa.org

For all deliveries and vendors, please proceed to the loading dock door at the back of the building and ring the bell on the side of the loading dock door. Please note the office is closed to the public.

Update My Contact Information

  • Professional Certificate Holders (Individuals)

The regulations require that you keep your contact information up to date with TSSA. If there are changes to your mailing address, telephone number or email, please contact TSSA’s Customer Service Centre via 1-877-682-8772 to update your personal information. 

  • Businesses or Licence Holders 
    Please complete the Change of Business Information form for changes relating to business information.
  • Elevating Device Owners, Property Management Companies:
    Complete the Elevating Devices – Change of Information form. Email the completed forms to customermanagement@tssa.org or by mail to:

                     Technical Standards and Safety Authority
                     345 Carlingview Drive
                     Toronto, ON
                     M9W 6N9

**For any other updates, please call 1-877-682-TSSA (8772) and speak to one of our Customer Services Advisors.

Media Inquiries

For media inquiries, send us an email or call 416-734-2728. Only messages from reporters will be addressed. All other inquiries should be directed to TSSA’s Customer Service Centre.

Inspector Directories

If you require an inspection, please contact our Inspection Scheduling team from Monday to Friday, 8 a.m. to 5 p.m. as follows:

• Boilers and Pressure Vessels and Operating Engineers Safety Program: inspectionscheduling@tssa.org

• Fuels Safety Program: fuelsinspection@tssa.org

• Elevating, Amusement and Ski Devices Safety Program: EDADInspection@tssa.org

Or call the toll-free number: 1-833-937-8772 

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© 2021 Technical Standards and Safety Authority, 345 Carlingview Drive, Toronto, ON, M9W 6N9
Phone: 1-877-682-8772 Email: customerservices@tssa.org

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