The Technical Standards and Safety Authority's (TSSA) head office is closed for in-person service.
Customer Service Centre
TSSA’s Customer Service Centre is available Monday to Friday from 8:00 a.m. to 5:00 p.m. (excluding holidays) at:
Toll-Free: 1-877-682-8772 or Local: 289-695-3053
Email: customerservices@tssa.org
Credit card payments can be made online through TSSA’s Online Payment Portal.
For submission of electronic applications, please visit TSSA Prepayment Portal.
Sign up for electronic invoicing
Please contact the Customer Service Centre for:
- General inquiries
- Account-related questions
- Credit card payments over the phone (online payments accepted through TSSA Prepayment Portal)
- Requests to obtain a business licence or registration: If further assistance is needed, please reach out to the following emails for the respective types of licences:
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Licencing and Registration: licencingandregistration@tssa.org
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Propane Licensing: PropaneLicensing@tssa.org Fuel Safety Propane Refill New and Renewal Applications |
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Customer Management: CustomerManagement@tssa.org
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Professional Certificates and Authorizations: certandexams@tssa.org |
For all deliveries and vendors, please proceed to the loading dock door at the back of the building and ring the bell on the side of the loading dock door. Please note the office is closed to the public.
Update My Contact Information |
The regulations require that you keep your contact information up to date with TSSA. If there are changes to your mailing address, telephone number or email, please contact TSSA’s Customer Service Centre via 1-877-682-8772 to update your personal information.
Technical Standards and Safety Authority **For any other updates, please call 1-877-682-TSSA (8772) and speak to one of our Customer Services Advisors. |
Media Inquiries |
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For media inquiries, send us an email or call 416-734-2728. Only messages from reporters will be addressed. All other inquiries should be directed to TSSA’s Customer Service Centre. |
Inspector Directories |
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If you require an inspection, please contact our Inspection Scheduling team from Monday to Friday, 8 a.m. to 5 p.m. as follows: • Boilers and Pressure Vessels and Operating Engineers Safety Program: inspectionscheduling@tssa.org • Fuels Safety Program: fuelsinspection@tssa.org • Elevating, Amusement and Ski Devices Safety Program: EDADInspection@tssa.org Or call the toll-free number: 1-833-937-8772 |
Contact(s)