New Customer Portal to Launch in Spring 2024

Industry: All Industries

Category: TSSA News

Dec 18, 2023

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Self-service portal will make it easier to submit the most common applications

TSSA is launching its Customer Portal in April 2024, which will make it possible for regulated industry customers to perform online transactions quickly and easily. The portal is the final phase of the OASIS project to modernize TSSA’s systems and an integral part of TSSA’s evolution in managing safety in Ontario as an Outcome-Based Regulator.  

The portal is launching in stages and will enable customers to create and update accounts, submit a request to write an exam, view exam results, see issued orders and eventually view inspection reports and authorizations (permits, licences or certificates). Customers will also be able to submit and pay for applications.

The Customer Portal will initially offer access to TSSA’s highest-volume applications, with more applications to be added throughout the coming year.

Service Type


Inspection Scheduling

Request for Installation Inspection of a Boiler & Pressure Vessel (BPV)

Request for BPV Inspections: New Manufacturing (Shop Fabrication), Repair, Alteration, Welder/Brazer Qualification

Public Information 

Request For Public Information

Training, Certifications & Exams

Submit a request to write an exam

Customer Management 

Request for Change of Ownership (for customers of Fuels and Elevating & Amusement Devices only)

Register in Ontario as a Fuel Safety Contractor

Request for Ontario Licence to Transport Fuel

Boilers & Pressure Vessels 

Apply for BPV Design Registration

Request for BPV Variance

Licensing & Registrations

Renew Amusement Device Permit

All other applications will continue to be accessed through the existing Prepayment Portal linked through TSSA’s website until more applications are added to the Customer Portal in the future.
Here’s a look at what customers will be able to do in the new Customer Portal:


What Customers Can Do

Account Dashboard

- Log into your account dashboard securely 
- Having an overview of transactions with TSSA 

Account Management

Update business information (such as changes to contact details, primary/billing/shipping address, contacts and account connections, including third-party roles who work on your account, etc.)

Account Creation

Create accounts:

- Individuals: Account for a personal certificate holder applying for a TSSA certificate (for example a gas technician, an operating engineer, etc.)
- Organizations: Account for an owner or operator applying for a service with TSSA (licence, registrations, information request)
- Third Party: Account for a submitter or property manager transacting on behalf of an owner or operator for a service with TSSA (a contractor, engineering firm, etc.)

Application Submission & Document Upload

Make submissions online for the 10 highest-volume applications. Applications made via the portal will trigger service initiation, work-order creation and prepayment. 

Exam Results & Request Submission

Certificate holders can:

- View exam results online
- Request exam sitting and preferred locations
- See their eligibility to retake an exam, if applicable

Payments & Prepayments to TSSA

The following will be available via the Customer Portal:

- Prepay for certain applications online using a credit card 
- View and pay an unlimited number of invoices 
- Get confirmation of successful credit card transactions

Customers will continue to use the existing Prepayment Portal to pay for other applications that are not available on the Customer Portal.

TSSA will be providing easy instructions and how-to videos to support customers in using the new portal. We will continue to provide updates on the portal through TSSA’s website, the Safety Dispatch newsletter and other channels.