Below are frequently asked questions about the portal. If we haven’t answered your question here, please email firstname.lastname@example.org or call 1-877-682-8772.
Our inventory system may not recognize the Unique Identification (UID) Number on your ROI.
Please email the appropriate UID request form to email@example.com, and we will review:
If the owner’s name on your ROI is similar to the owner’s name that TSSA displays on your inventory page in the portal, use TSSA’s version of the name on this and future ROIs.
If the owner’s name seems entirely different, please email firstname.lastname@example.org. TSSA will investigate to see if there has been a change of ownership and will update our records if necessary.
We will notify you once you can resubmit the ROI.
Insurance cancellations work the same way. If the owner’s name is not identical but similar, use the name displayed on the inventory page in the portal—otherwise, email email@example.com.
A mismatch on the MAWP will not result in the rejection of your ROI. We will still process the ROI but must confirm that the device operates within the MAWP. Please email firstname.lastname@example.org, and we will validate the MAWP for the device.
Please send an email to email@example.com. TSSA will investigate and resolve the issue.