Elevator Owners & Licensees Must Now Report Outages Online For Public Viewing

Industry: Elevating Devices

Category: Regulatory Updates

Jul 04, 2022


With the goal of enhancing the safety and availability of elevators in Ontario, and following a new provincial regulation, the Technical Standards and Safety Authority (TSSA) has launched a Residential Elevator Availability Portal. Effective July 1, 2022, elevator owners and licensees (those in charge of the elevating device as the licence holder) must report extended elevator outages through the portal.
Quick Facts

  • Elevators in residential buildings and long-term care homes that have been out of service for more than 48 hours must get reported to TSSA.
  • The reporting must occur within 30 days after the elevator has returned to service.
  • Only elevator owners and licensees can use the portal to report elevator outages.
  • Anyone can view elevator outage records without logging in to the portal.
  • The portal provides historical elevator outage records and does not show real-time information about elevators that are currently out of service.

Data on elevator outages will be used for public reporting purposes and to inform and shape future regulatory decisions on elevator safety and availability.
For more information, visit TSSA’s Elevator Availability Information Page and read the Online FAQs for answers to commonly asked questions.

Image of elevator with closed doors