Following our January 17, 2022 communication on TSSA’s implementation of an upgraded IT solution to modernize our services, this customer alert outlines the affected services from February 18 to March 1, 2022.
To facilitate the processing of requests or applications, we encourage customers of all programs (Fuels, Elevating and Amusement Devices, Ski Lifts, Boilers and Pressure Vessels (BPV), and Operating Engineers) to submit requests or applications before February 9, 2022 or after March 1, 2022. This will spread out the volume of submissions that TSSA receives during the blackout period and make the transition to the new IT solution smoother.
We seek your understanding and patience during this transition as we make necessary improvements to TSSA’s systems that will ultimately make it easier to access our services.
The table below lists the affected services from February 18 to March 1, 2022:
Customer Service Centre
Customers are encouraged to limit their requests for non-urgent services and support until regular operations resume on March 1, 2022. TSSA will not be able to receive and respond to emails sent to Customer Services at email@example.com during this time.
The following applications can still be submitted:
If you require immediate assistance, please call Customer Services at 1-877-682-8772.
Request for Public Information
New Account or Updates to Account Information
From February 18 to March 1:
Customers across programs may receive a temporary inspection report during the blackout period. Regular inspection reports will follow after March 1.
Boilers and Pressure Vessels Certificate of Inspection (BPV COI)
From February 18 and March 1:
Boilers and Pressure Vessels Certificate of Inspection (BPV COI) Portal
As the BPV COI portal will not be available to insurers, inspection agencies or owners during the blackout period, the following services will not be available:
Licenses, Certificates and Other Items Mailed Out by TSSA
Mailings of licenses, certificates and other items will resume on March 1.
Exam Results/ Individual Authorizations
Exam results and individual certificates (authorizations) will not be officially issued between February 18 and March 1.
Note: Exam scheduling activities and marking will continue, and candidates will be notified via email of results
TSSA is continuing to implement OASIS as part of our transformation to an Outcome-Based Regulator. The new IT solution will improve core functions, enable better data quality and make it easier for customers to access TSSA’s services.
Throughout Ontario, the Technical Standards and Safety Authority (TSSA) enforces provincial safety regulations and enhances public safety. TSSA regulates the safety of amusement devices, boilers and pressure vessels, elevating devices, fuels, operating engineers, and ski lifts. Its range of safety services includes public education, certification, licensing and registration, engineering design review, inspections, investigations, safety management consultation, compliance support, enforcement and prosecution activities.