A possible disruption to postal services could begin in late May that would impact the delivery of paper invoices and mailed authorizations from the Technical Standards and Safety Authority (TSSA). We’re monitoring the situation and reaching out to help our regulated clients stay informed and to navigate potential mail disruption.
 
To ensure you continue to remain compliant and up-to-date, we encourage using the TSSA Client Portal to download certificates, registrations, licences and other authorizations. As the receipt of cheques may also be affected, we encourage clients to view outstanding invoices and pay for invoices on the Client Portal, as well as sign up for paperless invoicing. This is the best way to manage your account.
 
Clients can submit the following high-volume applications through the Client Portal: 

 Inspection Scheduling:    

• Request for Installation Inspection of a Boiler & Pressure Vessel (BPV)
• Request for BPV Inspections: New Manufacturing (Shop Fabrication), Repair, Alteration, Welder/Brazer

Public Information:

• Public Information Requests for documents

Training, Certifications & Exams:

• Request an exam booking

Customer Management:

• Request for Change of Ownership (for customers of Fuels and Elevating & Amusement Devices only)
• Register in Ontario as a Fuel Safety Contractor
• Request for Ontario Licence to Transport Fuel

Boilers & Pressure Vessels:

• Apply for BPV Design Registration
• Request for BPV Variance

Licensing & Registrations:

• Renew Amusement Device Permit

Applications not offered on the Client Portal can be submitted through the Prepayment Portal to:

• Prepay and submit forms and supporting documents electronically
• Download a payment receipt
• Associate a payment with an invoice

Stay tuned for updates. 

This news item was sent to all TSSA customers.

The Technical Standards and Safety Authority (TSSA) is proud to announce that it has been recognized—once again—with a 5-Star Safety Cultures Award by Canadian Occupational Safety (COS) magazine. This marks the fourth consecutive year that TSSA has received this national honour, which celebrates Canadian organizations for their exceptional commitment to building and sustaining a strong culture of safety.

“Receiving this award for the fourth year in a row is a tremendous honour and a meaningful validation of our commitment to safety,” said TSSA’s President and CEO, Bonnie Rose. “Our journey to becoming a modern, Outcome-Based Regulator depends on fostering a collaborative mindset and a strong safety culture throughout our organization—and these are instrumental in driving our transformation forward.”

The 5-Star Safety Cultures Award is given to organizations that exemplify excellence in fostering robust workplace safety cultures and demonstrate a steadfast commitment to proactive risk management, comprehensive training, and employee engagement.​ Nominated by COS magazine, TSSA was shortlisted as a finalist for the award following a comprehensive submission outlining its internal safety initiatives. In the next qualifying round, a cross-section of TSSA employees participated in a safety culture satisfaction survey, resulting in an overall satisfaction rating exceeding 80 percent. 

A core value at TSSA, safety is central to the work done every day by employees across the organization. The award reflects the dedication of TSSA’s team to creating a safe and healthy workplace and advancing safety for the people of Ontario.

To learn more about the 5-Star Safety Cultures Award and the organizations recognized this year, view the, see the special report here.

For more information about TSSA’s outcome-based regulatory model and how it supports risk-informed safety oversight, visit www.tssa.org.

For more information, please contact:  

Alexandra Campbell
Vice President, Communications and Stakeholder Relations  
Technical Standards and Safety Authority  
Telephone: 416-734-6227  
Email: media@tssa.org

Please note the TSSA Client Portal will be undergoing scheduled maintenance on:

Date: Friday, January 31, 2025
Time: 4:00 PM to 11:59 PM

During this period, the portal will be temporarily unavailable. To ensure uninterrupted service, please complete transactions initiated on January 31, 2025 before 4:00 PM.

We apologize for any inconvenience this may cause as we make these system enhancements. 

As 2024 comes to a close, TSSA would like to take this opportunity to thank our partners and safety communities for their support in keeping Ontario safe for all. Our continued collaboration has resulted in improved safety outcomes. 

As highlighted in our Public Safety Report, the past fiscal year saw fewer permanent injuries and a decrease in incident rates, despite Ontario's population growth. We are safer when we work together in the name of safety. 

Looking ahead to 2025, we are excited about continuing our strong partnership in making Ontario a safer place to live, work, and play. Happy holidays! Wishing you a safe and successful 2025. 

Holiday Hours 

While the office is open to visitors by appointment only, please note the following changes to TSSA’s regular business hours. 

• On December 24th and December 31st, TSSA staff are available from 8 a.m. to noon. 
• On December 25th, December 26th, and January 1st, TSSA will be closed. 

On all other business days, you can reach a TSSA representative during regular office hours from 8 a.m. to 5 p.m. by phone at 1-877-682-8772 or email customerservices@tssa.org.