Effective October 28, 2026, incident-reporting calls for industries regulated by the Technical Standards and Safety Authority (TSSA) will transition from the Spills Action Centre (SAC) to the Ontario Parks Communications Centre (OPCC) as the new service provider. Both SAC and OPCC operate under the Ministry of Environment, Conservation and Parks (MECP).
No Change to Incident Reporting Process
The transition is expected to be seamless as incident reporters will continue calling TSSA Customer Service at 1-877-682-8772 and selecting option 1. Calls will be answered and actioned by the OPCC Incident Reporting Centre.
'One Window' Reporting
For incidents that require reporting to both TSSA and MECP, such as those related to fuel, boilers, pressure vessels and operating engineering, TSSA ─ through OPCC ─ will collect the required information to meet the reporting requirement for both regulators.
Customers who continue to use existing MECP reporting numbers will be transferred to OPCC to complete the reporting requirement for TSSA. We encourage you to update your records and use 1-877-682-8772 (option 1) as the primary number for incident reporting.
Read Frequently Asked Questions.
If you have questions, please get in touch with TSSA’s Customer Contact Centre at 1-877-682-8772 or email customerservices@tssa.org.
This news item was shared with all TSSA customers.