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Release of Records

TSSA may release information from its record – for the following record types – in accordance with the TSSA Access and Privacy Codes: Regulatory Responsibilities of TSSA; and Commercial Activity of TSSA.


INDIVIDUAL RECORDS

This is information that is contained in a single record and can be provided verbally, by telephone, at no charge, or in written/hard copy format for a fee.

For verbal confirmation:
Please call TSSA toll-free at 1-877-682-TSSA (8772)
or email publicinformationservices@tssa.org
Contractor Registration1-877-682-TSSA (8772)
Licensing of Elevating Device1-877-682-TSSA (8772)
Certification of Elevating Device Mechanic1-877-682-TSSA (8772)
Registration of design submissions & installation numbers1-877-682-TSSA (8772)

For written requests:
Please call TSSA toll-free at 1-877-682- TSSA (8772) or email publicinformationservices@tssa.org*

*Please note: Requests will take approximately 4 working days to process after receipt of the request.

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MULTIPLE RECORDS

This is aggregate information or requests involving more than one record. Please submit a request in writing to:

Public Information Services
Technical Standards & Safety Authority
345 Carlingview Drive
Toronto, ON M9W 6N9
Tel: 1-877-682-TSSA (8772)
Fax: (416) 231-1626
 

TSSA will determine whether the information can be released consistent with our Access & Privacy Code, according to the Regulatory Responsibilities of TSSA and the Commercial Activity of TSSA. We will advise you of our decision, the cost to fulfill the request, and whether we require a deposit.

Before we can begin to retrieve the information, we will require written confirmation from you regarding time frame for delivery, cost and deposit (if required). Every effort will be made to respond to your request within 10 working days of receipt of your acceptance of the terms and costs.

Supplying Multiple Records Fee Table (HST is applicable to all fees):

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DATABASE PRODUCTS (BULK DATA)
This is information obtained in bulk from our computer database. If you would like to make this type of request, you must complete an Application for Database Product. To obtain a copy, please call TSSA toll-free at 1-877-682-TSSA (8772).

Please return your completed application to:

Public Information Services
Technical Standards & Safety Authority
345 Carlingview Drive
Toronto, ON M9W 6N9
Tel: 1-877-682-TSSA (8772)
Fax: (416) 231-1626

TSSA will determine the availability of the information, and whether we can fulfill the request. Every effort will be made to respond within 10 working days of receipt of the request. If your request is denied, we will respond in writing, with reasons for the refusal.

If the request is accepted, we will verbally advise you of acceptance and fees to be charged within 10 working days of receipt of the request. Fees will be determined on a case by case basis. A non-refundable charge of $120.00 applies to research and review a request.

A contract will be available for signature within 15 working days of TSSA's and the requester's acceptance of the terms of the contract.

We require written confirmation of your acceptance of the terms and deposit (if applicable) before we start information retrieval.

 

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