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Accessibility for Ontarians with Disabilities

TSSA is committed to providing services that are accessible to people with disabilities in accordance with the provincial Accessibility for Ontarians with Disabilities Act (AODA)-Accessibility Standard For Customer Service: Regulation 429/07.


TSSA will strive to ensure the provision of customer service in a way that reflects the following core principles as outlined in the AODA.

  • Dignity-Services are provided in a manner that is respectful to persons with a disability and does not diminish the person’s importance.
  • Independence-Accommodating a person’s disability means respecting their right to do for themselves and allowing them to choose the way they wish to receive goods and services.
  • Integration-Persons with disabilities can access all goods and services. This may require alternative formats and flexible approaches. It means inclusiveness and full participation which is a fundamental human right; and
  • Equal Opportunity-Service is provided to persons with disabilities in a way that their opportunity to access goods and services is equal to that given to others.

As part of TSSA’s commitment to provide excellent and accessible customer service, TSSA welcomes the opportunity to receive and respond to customer feedback.  In order to ensure that this process is accessible, TSSA will accept feedback in the following methods:

Telephone 1-877-682-8772
E-mail customerservices@tssa.org

TSSA’s Customer Service Accessibility Policy

Multi-Year Accessibility Plan

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