Valid Operational Licences & Registration are Essential for Effective Public Safety Oversight
The Technical Standards and Safety Authority (TSSA) protects the health and well-being of Ontarians by providing oversight of individuals, organizations and devices in several technical sectors to ensure their regulatory safety obligations are being met.
Authorizations (e.g., licences and registrations) are the only effective method of monitoring the activities of the businesses, facilities and devices operating in the province. An active authorization is necessary for TSSA to have oversight of the technical operations it regulates. By collecting the data required to validate knowledge, competency and qualifications through periodic inspections and audits and regulatory prerequisites, TSSA ensures authorization holders are operating safely.
Under the TSS Act, those offering technical services and operating technical devices and businesses within TSSA’s purview should inform TSSA of the status of their operations and devices. Devices, facilities, contractors and businesses operating without a valid TSSA licence or registration do so illegally and pose a risk to public safety.
Having a licence or registration informs the public that businesses and devices are legally authorized to operate.
TSSA Lapsed Authorization Resolution Procedure
In an effort to help regulated parties keep their authorizations in good standing and remain compliant with safety laws, TSSA provides regulated parties with notice of renewal on a number of occasions using various outreach methods. TSSA’s process to renew an authorization begins 60 days before the renewal date and ends 90 days after the authorization expires.
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Timing |
Action |
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60 Days Before Expiry |
Renewal Invoice |
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1 Day After Expiry |
Authorization Expiry Letter |
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60 Days After Expiry |
Authorization Expiry Reminder Letter |
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67 Days After Expiry |
Authorization Expiry Reminder Phone Call from TSSA |
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76 Days After Expiry |
Authorization Expiry Reminder Phone Call from TSSA Inspector |
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83 Days After Expiry |
Arrangement for Shut Down of Operation by TSSA Inspector |
*Please note this procedure only applies to holders of TSSA licences and registrations for businesses, contractors, facilities and devices and does not apply to TSSA certificate holders.
Notifying TSSA of Changes in Operational Status
TSSA-regulated parties with the following account and profile changes must notify TSSA immediately, as outlined below.
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Device Owner & Facility Account/Profile Changes |
Action |
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Change of Address |
If you have changed your address, please contact TSSA Customer Service at 1-877-682-8772 or customerservices@tssa.org.
Subject Line: Change of Address Request
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Change of Ownership |
If you are not the responsible party of a site and/or equipment due to a new lease, change of ownership or sale, please notify intake@tssa.org immediately.
Subject Line: Change of Ownership Request
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No Longer Operating |
If you are no longer operating your site or equipment and would like to request the cancellation of your operating licence, permit or registration, please contact intake@tssa.org.
Subject Line: Authorization Cancellation Request
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Other Outstanding Fees Owed |
If you have outstanding fees, please submit the payment immediately though TSSA's Online Payment Portal or by mail to the address below, referencing the invoice number.
ATTENTION: ACCOUNTS RECEIVABLE TECHNICAL STANDARDS AND SAFETY AUTHORITY PO BOX 4577 STN A TORONTO ON M5W 4V8
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Consequences of Failure to Renew Authorization or Notify TSSA of Operational Status
If TSSA-regulated parties fail to renew their authorizations or do not appropriately notify TSSA of their operational status, TSSA will begin further regulatory action, which may include shutting down a device or court action for offences under the Technical Standards and Safety Act, 2000.
Failure to respond to TSSA authorization inquiries may result in an inspection at a cost to the regulated party.
Further, if a regulated party chooses not to renew an authorization and continues operation, a TSSA inspector will be authorized to shut down the illegally-operating device, facility or business until the regulated party is back in compliance with safety regulations.
Contact(s)