IT system upgrade affects service and response times from February 22 to March 1
IT system upgrade affects service and response times from February 22 to March 1
As part of TSSA’s commitment to modernize and simplify our services, we’re implementing an upgraded IT solution. As a result, some of TSSA’s services may be limited and responses times may be delayed from Monday, February 22 to Monday, March 1. In addition, TSSA can not receive and respond to emails sent to Customer Services during this time.
Where possible, customers are encouraged to limit their requests for non urgent services and support until regular operations resume March 1. If you require immediate assistance, please call Customer Services at 1-877-682-8772.
Service | Impact |
BPV/OE Inspections | Inspections will be limited on February 25-26. For an urgent inspection, please call your local inspector. |
Inspection reports
| Some customers may receive a temporary inspection report during February 22 - 26 to be followed by a regular report post March 1. |
BPV Certificates of Inspection (COIs) | COIs will not be issued and changes to address or technical object data can not be processed between February 22 to March 1. BPV Records of Inspection (ROIs) can not be accepted between February 22 to March 15. |
New account or updates to account information | New accounts can not be created and account information (e.g. address change, change of device ownership etc) can not be updated between February 22 to March 1. |
Payments | Credit card payments for invoiced services can be made through Customer Services by phone. Credit card receipts can be issued at the time of processing the payment. Customers who require an official TSSA receipt will be issued one after March 1. Credit card payments accepted from February 22 - 26 will only be posted on March 1 to the customer accounts. Pre-payments linked to applications e.g. individual certifications, can not be processed and any payments received between February 22 - 26 will be processed the week of March 1. |
Invoices | Invoice generation, printing and delivery will resume March 1. BPV and OE customers will receive invoices in a new format starting March 1. Customers who have signed up for paperless invoicing would receive separate emails, invoices for BPV OE and Non BPV OE. |
Licenses, certificates and other items mailed out by TSSA | Mailings of licenses, certificates and other items will resume on March 1.
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Exam results / authorizations | Exam results and individual authorizations will not be officially updated between February 22 to March 1. Note: exam activities and marking will continue and candidates will be notified via email of results. |
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