Confirming a TSSA Representative’s Identity Before Allowing Entry into Your Home

Posted Thursday May 13, 2021

Posted By: Elizabeth Leal

Category: TSSA News,Safety Matters,Fuels,Safety Exchange Blog

Toronto police charge a man for allegedly going door-to-door impersonating a TSSA inspector.

The Technical Standards and Safety Authority (TSSA) spoke to CTV this week, after Toronto Police Services charged a man for allegedly going door-to-door impersonating a TSSA safety inspector.

There are limited circumstances in which TSSA would come to your home. These conditions include:

Emergency situations – like a carbon monoxide (CO) incident, fire, gas leak or explosion

Investigations – when there is reason to believe an uncertified individual has worked on a fuel-burning appliance

Upon request – of the Ontario Fire Marshal, the local fire services, or police department

In response to a complaint – when a resident requests help to report a safety concern

In any of these situations, TSSA representatives will not show up uninvited or unannounced and will always present a business card and have a badge to identify themselves. Moreover, TSSA representatives will not attempt to sell products or services to residents. TSSA exists to keep the Ontario public safe.

If ever in doubt, please confirm an individual’s identity by calling TSSA at 1-877-682-8772. A list of TSSA-registered fuels contractors is also available on the TSSA website. 

Please visit TSSA.org/FraudulentFuelsWorkers for more fuels safety awareness news and resources.