The Technical Standards and Safety Authority (TSSA) has expanded the suite of online services on the Client Portal. Beginning on March 16, 2026, all engineering submissions and exam and certification services are accessible through the Client Portal ─ a centralized gateway to TSSA’s online services.
Moving more core services online demonstrates TSSA’s continued efforts to improve client experience by enhancing the accessibility of the Client Portal as a one-stop shop for doing business with TSSA.
“In 2024, we launched the Client Portal to modernize our systems so that regulated clients can focus on managing safety,” says TSSA President and CEO Bonnie Rose. “Today, the expansion of online services on the Client Portal marks our continued commitment to enhance accessibility and ease of doing business with TSSA.”
Making more services accessible online enhances visibility by allowing clients to monitor the status of their applications in real time. In addition to simplifying the process for submitting design and engineering applications for regulated equipment, the step-by-step approach of online submissions makes it easier for clients to provide the required information and supporting documents.
As a result of implementing enhancements, turnaround times for processing engineering applications and issuing certificates have improved significantly. As TSSA continues to meet faster turnaround times going forward, expedited services for engineering are no longer available except for unforeseen, emergency situations.
On the training and professional certification front, integrating exam and certification services into the Client Portal improves user experience. Streamlining the exam-application process shortens the time it takes to become certified for professionals seeking to work in a TSSA-regulated industry.
Watch the video to learn about the improvements brought about by moving more services online and how it enhances ease of doing business with TSSA.
For assistance or inquiries on the Client Portal, please contact TSSA’s Customer Contact Centre at 1-877-682-8772 or refer to the self-help resources on TSSA’s website.
Engineering Service Changes by Industry
Exam & Certification Services Changes
This news was shared with all TSSA clients.
No access to both the Client and Prepayment Portals during system upgrade
This is a reminder that the Technical Standards and Safety Authority (TSSA) will perform a system upgrade to migrate more services online. As a result, both the Client and Prepayment Portals will not be accessible starting on Wednesday, March 11, at 4:00 p.m. EST until Monday, March 16, at 8:00 a.m. EST.
TSSA’s response times may be affected during and immediately after the system upgrade as we integrate more core services into the Client Portal to streamline key processes and improve client experience.
As of March 16, 2026, new services available on the Client Portal include:
- Engineering submissions for regulated equipment: Online services provide clear, step-by-step instructions, making it easier for clients to provide the required information and supporting documents for engineering submissions. For details, please read:
- Amusement Devices
- Elevating Devices and Ski Lift
- Fuels Safety
- Boilers and Pressure Vessels
- Certification and Exam Services: We have streamlined the exam-application process and shortened the time it takes to obtain certification through TSSA. Professionals seeking certification to work in a TSSA-regulated industry will be able to access all exam and certification services through the Client Portal ─ a centralized gateway for all applications. For details, please read Exam and Certification communication.
Sign Up for Client Portal
If you are not yet a Client Portal user, follow these instructions to sign up. After creating access to the Client Portal, you must link your portal profile to your existing TSSA account to perform transactions, submit applications and access online services.
This news was shared with all TSSA clients.
The Technical Standards and Safety Authority (TSSA) is expanding the suite of online services on the Client Portal.
Integrating more core services into the Client Portal supports TSSA’s commitment to improving client experience and increasing accessibility to key services. Starting March 16, 2026, the following services will be available on the Client Portal:
- Engineering submissions for regulated equipment
- Certification and Exam services, including:
- Online application for examinations
- Certificate reinstatement
- Application for a certificate from outside Ontario
- Obtaining Training Provider accreditation
- Computer-based, in-person examinations at dedicated exam centres
What this Means for Public Information Clients
- Temporary system outage: To support the expansion of online services, TSSA will perform a system upgrade. Both the Client and Prepayment Portals will be inaccessible starting on Wednesday, March 11 at 4:00 p.m. EST until Monday, March 16 at 8:00 a.m. EST. Public Information requests cannot be submitted during the system outage.
- New process for submitting Public Information requests: Starting March 16, 2026, clients will follow updated steps to submit Public Information requests through the Client Portal:
- Log in to the TSSA Client Portal
- Select ‘Applications’ from the navigation menu
- Click ‘Start an Application’
- Select the appropriate program (Amusement Devices, Boilers and Pressure Vessels, Elevating Devices, Fuels Safety, Operating Engineer, Ski). If your request is for multiple programs, select any one of the programs to go to the page where you can select ‘multiple programs' in the application.
- Click ‘Request Public Information’ to begin your application.
If you need help using the Client Portal, please contact TSSA’s Customer Contact Centre at 1-877-682-8772.
This communication was sent to clients who have submitted public information requests.
February 26, 2026
As Ontario’s public safety regulator, Technical Standards and Safety Authority (TSSA) is dedicated to advancing safety across the province. As a not for profit organization, TSSA sets its fees on a cost recovery basis to reflect the actual cost of its services.
TSSA has made significant progress toward cost recovery while continuing to improve organizational efficiencies. This approach aligns with TSSA’s Outcome-Based Regulator principles and helps both TSSA and our regulated sectors stay focused on what matters most – minimizing the risk of harm.
TSSA reviews fees annually to ensure we can adequately fulfill our regulatory responsibilities. Through this review, TSSA has determined that an inflationary fee increase is sufficient for continued cost recovery that supports the effective delivery of our safety mandate, while considering service delivery value for stakeholders.
Inflationary fee increase of 2.4%
Effective May 1, 2026, an inflationary fee increase of 2.4% will apply to the Fuels, Elevating Device, Ski Lift and Amusement Device programs, as well as Boiler and Pressure Vessel (BPV) inspections and engineering. However, there is no planned inflationary fee increase for the BPV Certificate of Inspection (BPV COI) program on May 1, 2026, as a fee adjustment aimed at eliminating the historic deficit and achieving cost recovery in this area already took effect at the beginning of this year.
Enhancing customer service and experience
TSSA continues to pursue greater efficiency while implementing annual fee adjustments at or less than the rate of inflation to support cost recovery and maintain the resources needed to advance services. Along with expanding services on the TSSA Client Portal, upcoming improvements include enhanced examination and certification services and streamlined engineering reviews. These services will provide more flexible options for writing exams and obtaining certifications, as well as more predictable engineering timelines and faster access to reviews.
General reminders: The steps to minimize your fees
To comply with regulatory obligations and save costs, customers are encouraged to take the following steps:
- Follow all safety regulations and codes.
- Make sure your workers have the appropriate training and the certifications or licences that apply to them.
- Provide ongoing safety training and education for your workers.
- Make sure all required documentation is in order.
- Provide support needed for TSSA to complete audits or inspections.
- Keep your authorizations (licences, permits, registrations, certificates) current and pay for them before the expiry date to avoid late payment fees.
- Provide at least three business days' notice to TSSA when cancelling or rescheduling an inspection you initiate to avoid cancellation fees.
- Keep your contact and device information up to date.
Paying your fees
TSSA accepts credit card payments for invoices through TSSA’s Client Portal.
For more information, please visit www.tssa.org/fees.
TSSA appreciates your continued partnership and understanding. Should you have any questions or require further information, please contact us at 1-877-682-8772 or customerservices@tssa.org
TSSA is integrating exam and certification services into the Client Portal to improve user experience by simplifying the application process and reducing the time it takes to become certified.
As of March 16, 2026, professionals seeking certification to work in a TSSA-regulated industry will be able to access all exam and certification services through the Client Portal ─ a centralized gateway for all applications. Through the Client Portal, applicants will be able to track their application status, receive guidance to ensure they are applying for the correct service and submit all required information for their applications.
What’s Changing on March 16, 2026
Examinations:
- Computer-based exams will be offered at Prometric test centres across the province
- Customers will schedule, reschedule or cancel their exams online with Prometric with real-time confirmation
- Reduced wait times for exam scheduling, subject to availability (write your exam as soon as 3 days following application submission)
- Faster access to exam results, reducing the certification timeline
Other Certification Services:
- Certificate renewals and the submission of required documents can both be completed through the Client Portal
- Reinstatements, training provider accreditation, and out-of-province certification applications be available online
Temporary System Outage for Upgrade
TSSA will perform a system upgrade to support these enhancements. As a result, the Client and Prepayment Portals will not be accessible starting on Wednesday, March 11 at 4:00 p.m. EST until Monday, March 16 at 8:00 a.m. EST.
During this period, exam applications will not be processed, and certifications will not be issued. Regulated professionals who need to apply for an exam or obtain a certificate are strongly encouraged to do so before March 11 or after March 16, 2026. We appreciate your patience as TSSA’s response times may be affected during and immediately after the system upgrade.
Sign Up for Client Portal
If you are not yet a Client Portal user, follow these instructions to sign up. After creating access to the Client Portal, you must link your profile to your existing TSSA account to perform transactions, submit applications and access online services.
This news was shared with professionals with exams, certification and accredited training provider contacts.
Ontario safety regulator TSSA is making certification simpler, faster, and more flexible, streamlining entry into its regulated trades.
Looking to build a career in Ontario’s skilled workforce working on amusement devices, boilers and pressure vessels, elevators, fuels, or ski lifts? Technical Standards and Safety Authority (TSSA), the province’s public safety regulator, is the gateway for overseeing training and certification in these six industries.
Certification is not just recommended—it’s mandatory. Anyone installing, maintaining or altering regulated equipment and systems in these industries must hold a Certificate of Qualification issued by the regulator. This credential verifies that a professional has met Ontario’s training requirements and is certified to perform the work safely.
Setting Standards, Simplifying Access
TSSA’s role extends from developing training frameworks and accrediting providers to administering rigorous certification exams that set the standards for competency and public protection. Hundreds of accredited institutions province-wide are delivering training programs aligned with these standards, ensuring every candidate follows a clear and consistent path to qualification.
Improving the examination and certification experience has become a priority of the regulator’s modernization efforts. Over the past two years, the regulator has moved to streamline certification, making the overall process faster, more transparent and easier to navigate.
After consultation with key stakeholders—candidates, employers and industries—the certification journey is being simplified and made more accessible, without compromising public safety.
Bonnie Rose, TSSA’s President and CEO, says, “With safety always at the forefront, we’re committed to making entry into regulated trades clearer and more accessible. By listening to feedback and aligning our processes, we’re removing unnecessary barriers and introducing flexibility and convenience for skilled candidates. For employers and industries, these efficiencies translate to a larger pool of qualified workers, ready to contribute to both safety and the economy in Ontario.”
Improvements include engaging a third-party examination provider to offer candidates more test locations and scheduling options, and the launch of computer-based exam formats by spring 2026. These updates will provide greater convenience, speedier access to results and, in turn, quicker entry into the skilled workforce.
Removing Barriers for Canada’s Skilled Labour
As Canada continues to strengthen labour mobility and build a stronger national economy, TSSA is aligning its processes to expedite certification for individuals holding equivalent credentials in other provinces or territories, making it easier for skilled workers to bring their expertise to Ontario.
Additionally, with confidence in a strong national framework for safety in its regulated industries, the regulator has addressed the need for fully qualified out-of-province professionals to have an understanding of Ontario safety codes through attestation instead of a local knowledge examination. This updated requirement supports a smoother path to participation in Ontario and contribution to the province’s safety network.
For more information about examination and certification, please visit this page.